Service Owner

Salary: £43,500 - 74,500 per year

Requirements:

• Experience developing an agile business case and keeping it updated through the lifecycle, including shaping and tracking benefits.
• Background working across multiple stages of a service or product lifecycle and judging when to progress or stop.
• Ability to identify the right deliverables and people at each stage and work effectively with other agile delivery operations.
• Strong operational management skills, including improving ways of working and acting as an escalation point for major operational issues.
• Experience working closely with incident and problem management and leaders of operational delivery teams within digital, data and technology environments.
• Proven supplier and relationship management skills, including managing and overseeing suppliers and managed service providers for performance and value.
• Strong problem ownership skills: anticipate issues, understand how they fit into the wider picture and help others articulate and solve them.
• Ability to set a long-term vision and objectives for a service, focus on what matters most and develop the capability of others.
• Deep user focus, including choosing appropriate tools and methods, meeting user needs across channels and adapting services as user needs evolve.
• Candidates will ideally be British Nationals and hold active SC clearance.

Responsibilities:

• Own and maintain service definitions, roadmaps and the Service Backlog, updating them as the service and its dependencies change.
• Manage the service risk register, making sure it accurately reflects current risks and mitigation plans.
• Chair the monthly Service Planning Meeting to review performance, approve roadmap changes, prioritise improvements and coordinate readiness for live service.
• Track incidents and problems affecting our service, working with the Incident and Problem Management team to understand impact, drive resolution and feed learning into service improvements.
• Work with Service Designers to refine service blueprints, processes, support documentation and ways of working so colleagues and users can navigate the service easily.
• Oversee suppliers and managed service providers that support our service, building strong relationships and holding them to account for performance, value and adherence to service-level expectations and agreements.

Technologies:

• Support

More:

We have an immediate opportunity for an experienced Service Owner with a background supporting public sector and government clients. You will be joining a busy programme and work closely with product, delivery, operations and design colleagues to refine how our service operates and make sure it keeps meeting user and stakeholder needs. This is a 12 month contract opportunity supporting a government client, and due to the nature of the role, candidates will ideally be British Nationals and hold active SC clearance.

last updated 37 week of 2026