Senior Atlassian Solution Architect

Salary: £95,000 - 130,000 per year

Requirements:

• Strong knowledge of the Atlassian ecosystem.
• Demonstrable expertise in Atlassian Jira Service Management (JSM) and the broader Atlassian Service Collection, including Customer Service Management and Assets.
• Experience designing, delivering, and demonstrating Atlassian-based solutions to senior business and technology stakeholders.
• Strong understanding of IT Service Management (ITSM) and Enterprise Service Management (ESM) principles, frameworks such as ITIL, and best practices.
• Experience translating technical requirements into tangible roadmaps and plans.
• Strong understanding of ITSM processes, including Incident, Problem, Change, Request Fulfilment, and Knowledge Management, as well as Agile methodologies and modern service delivery practices.
• Experience leading teams, communities of practice, or capability development initiatives.
• Strong communication, facilitation, and presentation skills, with the ability to engage confidently with executive stakeholders.
• A growth mindset, with an appetite to embrace emerging technologies, build expertise, and learn continuously.
• Strong problem-solving skills and the ability to navigate ambiguity and identify practical solutions.
• Accreditation and certification in Atlassian products would be an advantage but is not essential.
• Experience with advanced Jira Service Management configurations, automation, customisations, and integrations would be desirable.
• Experience with Atlassian Marketplace applications, integrations, and automation capabilities relevant to Jira Service Management would be desirable.
• Thought leadership, speaking, training, or community-building experience related to AI, Atlassian technologies, or modern delivery practices would be desirable.

Responsibilities:

• Lead client engagements focused on Atlassian Service Collection, acting as the primary subject matter expert across pre-sales, discovery, solution design, and implementation activities.
• Work with business and technology stakeholders to understand objectives, identify service management improvement opportunities, and design fit-for-purpose solutions aligned to service delivery, operational efficiency, and digital transformation goals.
• Design and deliver compelling Atlassian Service Collection demonstrations tailored to client challenges, showcasing practical use cases and business outcomes for ITSM, ESM, and customer service.
• Advise clients on how Atlassian Service Collection solutions integrate with Jira Software, Confluence, and broader enterprise ecosystems to improve service request fulfilment, knowledge management, asset tracking, and operational efficiency.
• Lead solution architecture and implementation activities, including Jira Service Management configuration, portal design, request type definition, workflow and automation setup, SLA management, asset schema design, reporting, and adoption planning.
• Contribute to service delivery and operational transformation initiatives as an Atlassian Service Collection SME, identifying opportunities for optimised service processes and enhanced customer experiences across IT, HR, Facilities, and other business functions.
• Support teams in embedding best-practice service management capabilities into existing delivery models, governance frameworks, and ways of working.
• Work as part of an EMEA-wide team of SMEs developing the next generation of service management models and platforms.
• Lead and grow the internal Atlassian Service Collection capability by establishing standards, methodologies, and best practices.
• Develop innovative Jira Service Management solutions, use cases, and demonstrations that showcase the value of the Atlassian Service Collection within client environments.
• Maintain a deep understanding of Atlassians Service Collection strategy, product roadmap, and emerging capabilities across the ecosystem.
• Create reusable assets, accelerators, best practices, and implementation patterns to support client delivery and capability growth.

Technologies:

• AI
• Atlassian
• Confluence
• Support
• ITIL
• ITSM
• JIRA
• Architect
• Cloud

More:

We are Deloittes Engineering practice within Technology and Transformation, working with clients across the UK and EMEA from offices in Belfast, Bristol, Edinburgh, Glasgow, Leeds, London, and Manchester with hybrid working. We are an Atlassian Global Alliance Partner and our rapidly growing Atlassian Centre of Excellence helps clients transform the way they work through service management, collaboration, transparency, and data-driven decision-making. We offer opportunities to work on complex transformation challenges, develop your expertise, and grow your career in a supportive culture built on inclusion, collaboration, and measurable impact.

last updated 36 week of 2026