Principal Information Security Engineer

Salary: £45,000 - 85,000 per year

Requirements:

• 10+ years experience in information security, including significant experience in customer-facing security assurance, GRC, or pre-sales security within a software or SaaS environment.
• Deep, hands-on understanding of information security principles, control frameworks and regulatory requirements.
• Strong experience managing customer security enquiries, including security questionnaires, customer engagement calls, Trust Center management, customer-facing security documentation and brochures, and security contract language reviews.
• Proven ability to operate autonomously as the sole information security customer engagement resource within a region, managing priorities and delivering outcomes with minimal day-to-day oversight.
• Exceptional written and verbal communication skills, with the ability to explain complex security concepts clearly and build trust with customers and internal stakeholders.
• Experience using AI tools to improve efficiency and automate workflows while applying sound judgement to security-related activities such as questionnaire responses and assurance processes.
• Strong knowledge of frameworks and regulations including ISO/IEC 27001, SOC 2, GDPR, Australian Privacy Principles (APPs), and New Zealand Privacy Act.
• Familiarity with government assurance frameworks such as IRAP and NZISM will be highly regarded.
• Security certifications such as CISSP, CISM or ISO/IEC 27001 Lead Auditor are advantageous but not essential.

Responsibilities:

• Own the information security narrative for the region, acting as the senior escalation point for complex customer security matters and representing the voice of the customer within the global security organisation.
• Serve as the sole in-region Information Security Customer Engagement resource, partnering closely with sales, go-to-market and product management teams.
• Lead customer security engagement calls and complete security questionnaires, providing timely expert support that helps win and retain business.
• Maintain exceptional quality standards across all customer interactions, ensuring trust, transparency and clarity.
• Curate and maintain local Trust Center content and customer-facing security materials, ensuring information remains accurate and accessible.
• Collaborate with Product Management to bring relevant security capabilities into the product roadmap, helping reduce the volume and complexity of customer security reviews.
• Drive automation and continuous improvement initiatives across security engagement activities, including the growing use of AI to support security questionnaire responses.
• Support additional business engagement and compliance activities as required, reflecting the broad scope of this regional role.

Technologies:

• AI
• Support
• Marketing
• Security

More:

We are a globally connected Customer Engagement team focused on building customer trust through transparent security, marketing and technical communications. Based in Sydney or Melbourne, this hybrid role offers the opportunity to be the senior security voice for Australia, New Zealand and Hong Kong, working directly with enterprise customers and partnering with global security, sales, go-to-market and product teams. We are one of the worlds leading providers of legal, regulatory and business information and technology solutions, and with Lexis+ AI and Protege we are helping shape the future of AI-powered legal technology. We offer country-specific benefits, a fair and accessible hiring process, and a commitment to equal opportunity employment.

last updated 36 week of 2026