IT Support / Junior AI Engineer

Salary: £30,000 - 35,000 per year

Requirements:

• 1–2 years experience working within a Managed Service Provider (MSP) environment
• Background in a Service Desk, IT Support, or Technical Support role
• Strong understanding of Microsoft technologies including Microsoft 365, Azure and Entra ID
• Genuine enthusiasm for Artificial Intelligence, automation and emerging technology
• Strong problem-solving and analytical mindset
• Excellent communication and stakeholder engagement skills
• Self-motivated with a proactive approach to your own development
• Full UK driving licence and access to your own vehicle
• Right to work in the UK

Responsibilities:

• Supporting the implementation and development of AI and automation solutions for our clients
• Working alongside experienced engineers to design and deliver Microsoft AI-powered workflows
• Contributing to the development and rollout of Microsoft Copilot, Power Platform and Azure AI solutions
• Assisting with the analysis of client environments to identify AI and automation opportunities
• Documenting processes, solutions and outcomes to a high standard
• Keeping up to date with the latest developments in AI technology and Microsofts product roadmap
• Supporting the wider service desk team during busy periods where required

Technologies:

• AI
• Azure
• Copilot
• Support
• Microsoft 365
• Office 365
• Cloud
• PowerShell
• Python

More:

We are a growing Managed Service Provider (MSP) based in Preston, delivering innovative technology solutions to businesses across the UK. This is a permanent, full-time role based at our Preston HQ with hybrid working (3 days in the office, 2 days from home), Monday to Friday. We offer a salary of up to £35,000 basic plus a 10% annual bonus, fully funded training and certifications, a clear progression pathway into a mid-level AI Engineer role, and a supportive, collaborative team environment with exposure to cutting-edge AI and Microsoft technologies from day one.

last updated 34 week of 2026