Service Request & Asset Mgmt. Analyst

Salary: £39,687 - 39,687 per year

Requirements:

• Experience working within an IT service environment
• Understanding of IT Service Management principles and best practice
• Hands-on experience using ServiceNow, including service request management, ticket handling, reporting and service catalogue processes
• Knowledge of ITIL disciplines is desirable
• Experience identifying service trends and analysing operational data
• Ability to produce meaningful reports and service insights
• Strong attention to detail and accuracy
• Experience working with Configuration Management Databases (CMDBs)
• Understanding of the importance of asset visibility and service mapping
• Ability to support audits and maintain data quality standards
• Experience maintaining service and asset records within ServiceNow or similar ITSM platforms
• Strong communication skills with the ability to translate technical information into business-friendly language
• Experience working with multiple teams, suppliers and stakeholders
• Customer-focused approach to service delivery
• Passion for improving processes and service outcomes
• Ability to identify opportunities for optimisation and efficiency
• Experience supporting organisational change and service improvements

Responsibilities:

• Help manage service requests within our IT function
• Maintain critical service and asset data
• Provide insight that supports operational performance across the organisation
• Work closely with IT teams, service partners and business stakeholders to enhance the user experience
• Improve service delivery and maintain accurate records across our service catalogue and Configuration Management Database
• Analyse trends and identify recurring issues
• Support service reporting and asset governance
• Contribute directly to the effective delivery of IT services across Cadent
• Identify trends, recurring issues and improvement opportunities that enhance the experience of IT services
• Use analysis and reporting to support decision-making, service performance and operational priorities
• Help maintain a trusted view of services, assets and technology dependencies across the organisation
• Work closely with Service Operations, Technology Strategy, Digital Risk and Security teams, suppliers and vendors
• Contribute to the ongoing development of service request processes, catalogue management and service reporting
• Support the delivery of reliable and effective IT services that enable colleagues across Cadent to perform at their best

Technologies:

• Support
• ITIL
• ITSM
• Security
• ServiceNow
• CMDB

More:

Cadent Gas Ltd is focused on optimising services, improving performance and driving smarter IT delivery. We offer a varied role within our IT function where you will combine service management, data analysis and continuous improvement to help shape how IT services are delivered across a large and complex organisation. This position gives you cross-functional exposure across Service Operations, Technology Strategy and Digital Risk and Security teams, alongside suppliers and vendors, while supporting a continuous improvement culture and making a direct business impact through reliable, effective IT services.

last updated 34 week of 2026