IT Applications Service Manager

Salary: £? - ? per year

Requirements:

• Proven experience managing enterprise application services within a complex environment.
• Strong leadership experience, including developing and mentoring technical teams.
• A background in service operations, application support and continual service improvement.
• Experience managing third-party suppliers and outsourced service providers.
• Excellent stakeholder management and communication skills.
• Experience of incident, problem, change and release management processes.
• Experience within housing, local government or the wider public sector would be highly desirable.

Responsibilities:

• We will manage the day-to-day performance of business-critical applications, ensuring high levels of availability, performance and user satisfaction.
• We will work closely with operational and project delivery teams to transition technology change into support while maintaining a high-quality BAU service.
• We will lead and develop a team of Application Analysts and Senior Application Analysts.
• We will manage the operational performance of our application estate.
• We will own application lifecycle management, service performance and continual improvement initiatives.
• We will manage 2nd and 3rd line support processes, escalations and incident resolution.
• We will oversee supplier and vendor relationships, driving accountability and SLA performance.
• We will support change and release activities to ensure smooth transition into live service.
• We will establish robust governance, processes and service management practices.
• We will work with technical and business stakeholders to prioritise improvements and drive better outcomes.

Technologies:

• Support

More:

We are a housing organisation undergoing a period of transformation and operational change. This is a 3-month contract offering £450-£550 per day outside IR35, based in Rochdale with 2-3 days per week on-site. This is an excellent opportunity for a hands-on applications leader to take ownership of a diverse applications estate, lead an established team, manage key suppliers and drive improvements across service delivery, support and governance.

last updated 31 week of 2026