1st Line IT Support Analyst

Salary: £22,000 - 26,000 per year

Requirements:

• We need someone who can work as the initial contact for incidents and requests
• We need strong prioritisation skills to respond quickly and professionally to customer needs
• We require availability to work on-site 5 days per week
• We require flexibility to work shift patterns within an 8am to 6pm service window

Responsibilities:

• We support a wide range of IT services as part of a busy IT support team
• We act as the first point of contact for all incidents and requests
• We prioritise and manage incoming issues efficiently
• We respond to customer needs quickly and professionally

Technologies:

• Support

More:

We are recruiting for a 1st Line SDA role within a busy IT support team supporting a wide range of IT services. The role is based on-site five days per week and operates on shift patterns within an 8am to 6pm service window.

last updated 31 week of 2026