Digital Developer and Designer (Platform)

Salary: £40,000 - 40,000 per year

Requirements:

• We need experience of developing and configuring software and digital services in similar scale organisations.
• We need experience of building, testing, and publishing web forms and content elements for internal and external use within case management systems and content management systems such as Jadu and Arcus.
• We need over 3 years experience working in ICT and Digital.
• We need experience working in fully agile teams, with an understanding of sprints, retrospectives, estimation, Kanban, and burndown charts.
• We need awareness of the UK digital landscape, including GDS, local government, and other government organisations.
• We need experience of working in local government and an understanding of the critical transactions that support public service delivery.
• We need experience in building and maintaining system integrations such as APIs and webhooks.
• We benefit from experience with Jadu products.
• We need experience using a range of programming and configuration tools to deliver organisational outcomes.
• We need the ability to analyse issues and problems and work collaboratively to resolve them.
• We need experience conducting user testing and research to identify issues with digital journeys and improve them cost-effectively.
• We need experience configuring API integrations and understanding how they improve workflows, customer journeys, and user experience.
• We need the ability to work effectively with matrix-managed project and programme teams.
• We need familiarity with applicable standards, frameworks, and methods such as WCAG, Agile, SCRUM, and ISO 27001.
• We need understanding of search engine optimisation, web analytics, and best practice for user journey development.
• We need membership of relevant industry bodies, working groups, forums, or committees in the post holders area of work.
• We need a commitment to equality and diversity.
• We need understanding of health and safety legislation and good practice as it applies in the workplace.

Responsibilities:

• We develop and configure user-centred digital services, particularly our content management system and associated integrations.
• We ensure our website remains accessible, user-friendly, and functionally up to date.
• We work closely with service teams and colleagues across the digital team to deliver website improvements, publish workflows, and third-party integrations such as SSO and APIs.
• We help services understand and improve digital usage.
• We contribute to form creation and testing and help inform future platform developments.
• We improve service efficiency, reduce costs, and enhance user experience through intuitive and reliable digital solutions.
• We contribute to testing, platform improvements, and innovation by sharing insight and development ideas across the digital team.
• We configure and develop public-facing digital services with service areas and the ICT & Digital Team, meeting legal and technical standards including accessibility, information security, cyber security, GDPR, and open data.
• We ensure new web services undergo full reviews, functional testing, and user testing, and that all services are documented to our standards.
• We manage, log, and liaise with system operators and the ICT & Digital Team to resolve performance or availability issues.
• We monitor the effectiveness of digital services and maintain on-premise or cloud systems used in customer service provision.
• We design, build, test, and implement accessible online forms using Jadu XFP and Arcus forms.
• We integrate forms with our case management system to improve user experience and Customer Services visibility of cases.
• We connect back-office systems using APIs, integrations, webhooks, and similar methods to improve efficiency.
• We collaborate with departments to gather requirements and automate tasks and workflows.
• We maximise interactions with our digital platforms by improving internal workflows and external self-service offerings.
• We review managed platform updates and user interaction issues and stay current with digital transformation trends to inform innovation.
• We lead digital transformation work by rebuilding existing third-party sites within our Jadu Galaxy platform as micro-sites.
• We support colleagues in learning how to maintain new sites.
• We undertake training where required, cover for others in the Digital Team, and support junior team members through coaching and mentoring.

Technologies:

• API
• Cloud
• ICT
• Support
• Kanban
• Matrix
• Security
• Web
• UX UI Design

More:

We are a council digital team focused on delivering great value for our residents through sustainable, highly effective digital services. Our work spans website development, platform improvements, forms, integrations, and digital transformation across the organisation. We collaborate with Members, internal services, partners, and stakeholders to improve service quality, reduce costs, and strengthen user experiences. We also support learning and development within the team, including helping colleagues maintain new sites and mentoring junior team members.

last updated 31 week of 2026