3rd Line Engineer

Salary: £35,000 - 35,000 per year

Requirements:

• We require a bachelors degree in computer science, information technology, or a related field.
• We require AZ-104: Microsoft Azure Administrator certification.
• We require a minimum of 5 years experience in a similar role.
• We require strong knowledge of infrastructure and security management.
• We require experience with Azure, AWS, Intune, and Manage Engine (Endpoint Central, Applications Manager).
• We require excellent problem-solving and communication skills.
• We require proficiency in managing virtual machines, network devices, and security systems.
• We require the ability to handle complex technical issues and provide advanced support.
• We require strong analytical and reporting skills.

Responsibilities:

• We provide advanced technical support and manage infrastructure and security requirements for our clients.
• We handle complex technical issues to ensure system availability and maintain security standards across multiple platforms.
• We support our Microsoft infrastructure stack, including Microsoft Entra ID, SSO, Azure, virtual machines, domain controllers, file servers, hosted RDS environments, and other hosted services.
• We maintain patching schedules for virtual machines, Microsoft applications, third-party applications, and antivirus definitions, including Microsoft Defender.
• We apply critical and high-risk patches within 14 days of release to maintain Cyber Essentials compliance.
• We monitor usage and availability through our internal monitoring platform and report on compliance and remediation efforts.
• We support our MDM stack, including Microsoft Intune, Apple Business Manager, and MaaS360, as well as device endpoints using Manage Engine Endpoint & Applications Manager.
• We maintain patching schedules and configurations for devices through policy and daily checks.
• We ensure daily compliance with the application stack and security baselines.
• We manage the zero-touch Autopilot deployment process and identify efficiency improvements.
• We champion automation across our client estate by scripting in PowerShell to improve productivity and reduce complexity.
• We work with our SaaS backup solution to ensure efficient and smooth operation.
• We triage tickets escalated through the service desk and liaise with third-party support for critical requests.
• We manage, review, and test our Disaster Recovery Plan to ensure it remains fit for purpose.
• We conduct regular disaster recovery assurance testing, including Azure infrastructure failover, M365 backup and restore, and network infrastructure failover.
• We act as a primary point of contact for incident response and major incident management.
• We participate in continuous improvement meetings and help define recovery objectives such as RTO and RPO.
• We monitor our client estate regularly to identify opportunities for upgrades and efficiency improvements across IaaS, SaaS, and connectivity.
• We attend monthly client meetings to discuss technical options, answer questions, and demonstrate our expertise.
• We support technical projects for ongoing client development.
• We handle service desk tickets and requests, including categorisation, prioritisation, investigation, diagnosis, escalation, knowledge base development, resolutions, and complaint handling.

Technologies:

• AWS
• Azure
• Excel
• IaaS
• Support
• Microsoft Intune
• Network
• PowerShell
• Security
• Cloud
• DevOps

More:

We are an IT managed services business based in Cardiff, United Kingdom, working a 40-hour week that includes rota and night shifts. You will be joining an extremely talented team in a challenging and rewarding environment where we support both our internal staff and the clients we serve. This role offers the opportunity to demonstrate your technical expertise, contribute to continuous improvement, and excel while helping us deliver reliable managed services.

last updated 31 week of 2026