3rd Line Network Support Analyst

Salary: £43,000 - 45,000 per year

Requirements:

• Strong technical expertise across enterprise networking technologies including LAN, WAN, wireless, firewalls and SD-WAN.
• Advanced fault-finding and diagnostic skills with the ability to resolve complex networking issues efficiently.
• Excellent communication skills with the confidence to engage with customers, colleagues and third-party suppliers.
• Ability to manage competing priorities while maintaining a high standard of service and attention to detail.
• Experience working within structured support environments using IT service management and ticketing systems.

Responsibilities:

• Investigate and resolve high-level network incidents escalated from support teams.
• Provide 3rd line technical support for complex networking incidents and service requests across enterprise and ISP environments.
• Monitor, maintain and optimise customer network infrastructure to ensure maximum performance and availability.
• Perform detailed technical analysis to identify root causes and implement long-term solutions to recurring issues.
• Work closely with internal engineering teams to support network changes, upgrades and infrastructure improvements.
• Produce clear technical documentation, update support records and contribute to internal knowledge sharing.

Technologies:

• Support
• LAN
• Network

More:

We are working in partnership with a global managed service provider to recruit a 3rd Line Network Engineer for our technical operations team. This is an excellent opportunity for an experienced networking professional who enjoys solving complex technical challenges and providing expert-level support across diverse customer environments. You will join a senior engineering team in a fast-paced managed services environment, acting as an escalation point for advanced networking issues and helping ensure customer services remain resilient, secure, and performing at their best. Further job details are available upon application.

last updated 32 week of 2026