İş Tanımı
You will join Malt as a Customer Onboarding & Success Manager - Public Sector, based in Paris Manager Customer Success - Global, Public sector & SMB, you will work hand-in-hand and transversally with our Account Managers dedicated to the Public Sector.
Your main mission will be to ensure the smooth deployment and flawless execution of framework agreements (accords-cadres) and public tenders throughout their lifecycle. You will be the guarantor of compliance with public procedures and tracking commitments, acting as the primary operational point of contact for public beneficiaries and freelancers.
Key responsibilities ✨
Onboarding & Pedagogy: Pitch platform benefits, lead training sessions, and perform product demos to drive user independence within ministries, local authorities, and public institutions.
Public Tender Execution & Tracking: Anticipate the end of purchase orders or contracts, and provide proactive follow-ups to ensure business continuity and secure renewals (contract renewals, new market lots).
Public Administrative & Budgetary Management: Pilot operational processes specific to the public sector (management and compliance of quotes/purchase orders, tracking Legal Commitments (Engagements Juridiques), validating activity reports/CRA for non-autonomous clients), and monitor budget consumption.
Beneficiary Relations & Satisfaction: Act as the dedicated go-to person to centralize requests from public decision-makers and resolve operational incidents.
Contractual Expertise (SLAs & CCAG): Master the specificities of technical/administrative specifications (CCTP, CCAP, CCAG) and service level agreements (SLAs) unique to each framework agreement to align our internal ways of working.
Continuous Improvement: Identify operational pain points unique to public administrative processes and collaborate with Ops, Product, and Tech teams to automate and adapt our platform to public sector constraints.
About you 🧑🚀
Experience: A previous public sector experience is mandatory for this job ! Solid background in managing complex client relationships, onboarding large accounts, or operational contract management
Administrative Rigor: A keen sense of organization and familiarity with the inner workings of public administration (notions of public procurement, purchase orders, Chorus Pro, and budgetary validation workflows).
Solution-Oriented: Excellent interpersonal skills, diplomacy, and the ability to resolve disputes or complex situations with a variety of stakeholders (from Procurement Directors to technical Project Managers).
Tools & Data: Advanced proficiency in collaborative and analytical tools (Gsheet/Excel, Notion, Looker) and an appetite for AI applications.
Languages: Native/fluent level of French (essential for dealing with the French administration) and professional level of English (as internal processes and the Malt team are international).
How to join the mission? 🚀
First call with our Talent Acquisition team to better understand your background and aspirations (30-45 minutes).
Interview with your future manager to delve into your experience and the specifics of the role (45-60 minutes).
Home assignment to complete, which will be evaluated to assess your management logic and analytical skills.
Final interview with a C-level executive to discuss Malt’s long-term vision.
Find Jobs in France on Arbeitnow
Benzer İşler
Customer Success Manager
Doctrine • Paris
Customer Success Consultant - Retail Media
Mirakl • Munich, Bavaria, Germany
Technical Customer Success Manager - AMER
Camunda • Remote
Key Account/Customer Success Manager
Remi Health GmbH • Berlin
Senior Customer Success Manager
Lumaai • London, UK
Customer Success Manager - French Speaker
Adthena • UK I EU (Remote)
Nasıl Başvurulur
Malt hakkında
Malt
Paris
Sık Sorulan Sorular
Where is the Customer Success Public Sector position at Malt located?
The Customer Success Public Sector role at Malt is based in Paris.
What type of employment is the Customer Success Public Sector role at Malt?
This Customer Success Public Sector position is offered as FR Executive/Cadre.
What skills are needed for the Customer Success Public Sector role at Malt?
Key skills and focus areas for this role include Customer Onboarding and Success.
How do I apply for the Customer Success Public Sector position at Malt?
You can apply for the Customer Success Public Sector role at Malt directly from this page. Create a professional, ATS-ready resume with Clever CV to strengthen your application before you apply.