UC Support Specialist

Salary: £63,000 - 103,000 per year

Requirements:

• We are looking for someone with experience working within the telecommunications or Unified Communications industry.
• We want knowledge of Hosted Voice, SIP, cloud telephony or Unified Communications solutions.
• We need excellent customer service and relationship-building skills.
• We value strong organisational skills with exceptional attention to detail.
• You should be able to manage multiple priorities in a fast-paced environment.
• You must have excellent verbal and written communication skills.
• We are looking for strong problem-solving ability with a proactive approach.
• You should be comfortable working with customers, suppliers and internal stakeholders at all levels.
• Good IT skills, including Microsoft Office and CRM systems, are required.
• We want a positive attitude, a strong work ethic and a willingness to learn.
• Desirable: experience supporting Microsoft Teams Phone and/or Webex.
• Desirable: experience provisioning telecoms services.
• Desirable: knowledge of Fibre Broadband, Ethernet, FTTP, Leased Lines or SIP.
• Desirable: experience coordinating number porting and service migrations.
• Desirable: understanding of mobile telecommunications services.

Responsibilities:

• Manage the end-to-end provisioning and delivery of Unified Communications services.
• Support customers with Hosted Voice, SIP, Microsoft Teams Phone, Webex and associated UC solutions.
• Coordinate customer Moves, Adds, Changes and Ceases (MACDs).
• Manage number porting requests and service migrations.
• Coordinate customer installations, engineer appointments and site access requirements.
• Provide outstanding support for customer queries relating to UC, connectivity and mobile services.
• Take ownership of customer issues, ensuring they are resolved professionally and efficiently.
• Liaise with suppliers and network partners to ensure successful service delivery.
• Proactively communicate with customers throughout the provisioning and support process, providing regular updates and managing expectations.
• Manage installation delays, supplier issues and customer escalations with a calm and solution-focused approach.
• Work collaboratively with Sales and Corporate Support teams to deliver an exceptional customer experience.
• Maintain accurate customer records and update internal systems with every customer interaction.
• Identify opportunities to improve internal processes and enhance the customer journey.
• Ensure any additional chargeable works are accurately captured for billing.

Technologies:

• Cloud
• CRM
• Ethernet
• Support
• Mobile
• Network

More:

We are Communications Plus, now part of Focus Group, and we are one of the UKs leading providers of business technology solutions. We have built an outstanding reputation for delivering market-leading Unified Communications, Connectivity and Mobile solutions to businesses across the UK. This is an office-based role at our HQ in Rainford, Merseyside, working five days per week. You will join a friendly, supportive and collaborative environment with a family-oriented culture, modern headquarters with countryside views, full training from day one, ongoing learning and career development opportunities, and career progression within Communications Plus and the wider Focus Group. We also offer a competitive salary, 25 days holiday excluding Bank Holidays, workplace pension, life assurance, employee assistance programme, family and friends discounts, free onsite parking, team socials and company events, dress down Fridays, casual dress, cycle to work scheme, employee discount and free parking.

last updated 31 week of 2026