Technical Team Leader – MSP Service Desk – Hybrid Reading

Salary: £55,000 - 55,000 per year

Requirements:

• Experience leading teams in an MSP environment, including people management
• Knowledge of Microsoft 365, Azure, Windows Server, Active Directory, Entra ID, Intune and Exchange Online
• Experience with server infrastructure, cloud and networking
• Knowledge of Cisco, Meraki, FortiGate and Palo Alto
• Experience with ITSM and IT Glue administration, security collaboration and service improvement
• ITIL 4 certification
• Windows Server Hybrid Administrator (AZ-800/AZ-801), Microsoft 365 Administrator (MS-102) and CCNA certifications, or equivalent experience for these three certifications
• PCNSA certification
• CompTIA Security certification

Responsibilities:

• Lead L2 analysts and L3 systems administrators in a managed services environment, balancing hands-on technical work with management
• Own senior escalations, major incidents, root cause investigations and infrastructure improvements
• Support Microsoft platforms, servers, cloud and networking
• Coordinate patching and vulnerability remediation with the SOC
• Manage queues, workloads, KPIs and SLAs using ITIL processes
• Maintain documentation, improve resolution and participate in on-call support
• Coach staff, conduct reviews, and support recruitment and development

Technologies:

• Active Directory
• Azure
• Cloud
• Cisco
• FortiGate
• Support
• ITIL
• ITSM
• Microsoft 365
• Security
• Windows
• Office 365

More:

We are recruiting a Technical Team Leader for our 2nd and 3rd Line IT Service Desk team. The role is based in Reading and is hybrid, with three days in the office each week; the first month is full-time in the office. The salary is £45,000–£55,000. Our benefits include 25 days holiday plus bank holidays, holiday trading, pension, life assurance, employee assistance, mentoring, eye care and flu vaccination.

last updated 40 week of 2026