Service Transition Architect

Salary: £? - ? per year

Requirements:

• Experience of delivering a framework that can be developed, applied and refined
• Experience of developing and defining a formal Service Transition framework, supporting processes or complete documentation
• Experience of determining what exists, what is missing, what good should look like, and the recommended plan for establishing the function
• Experience of defining and delivering a practical Service Transition framework, with the processes and documentation required to use it
• Experience of building, testing and improving the framework so that it can subsequently be used across the wider application estate
• Experience of assessing an immature Service Transition capability and then designing and implementing the framework, governance, processes, and documentation
• Experience of working with ambiguity, engaging IT and business stakeholders, challenging priorities, driving decisions and taking ownership without waiting for detailed direction
• Experience of knowledge management and wider process improvement would be valuable
• Experience of working with 3rd parties

Responsibilities:

• Build a repeatable Service Transition framework and the supporting capability
• Create a consistent way to determine what should enter IT ownership, in what order, and through what controls
• Cover assessment and prioritisation, ownership, support arrangements, service acceptance, operational readiness, governance, reporting, escalation, knowledge transfer and handover into BAU
• Build, test and improve the framework so it can be used across the wider application estate
• Engage IT and business stakeholders, challenge priorities, drive decisions and take ownership

Technologies:

• Architect
• Support

More:

We are seeking a Service Designer/Architect for a 6-month hybrid assignment in the Midlands, starting ASAP. We are looking for someone to help us build a Service Transition framework and supporting capability, defining the processes and documentation needed to establish and improve the function across our wider application estate.

last updated 34 week of 2026