Service Designer

Salary: £81,900 - 87,300 per year

Requirements:

• Proven experience working on government digital services
• Strong understanding of GDS Service Standards and assessment processes
• Demonstrable experience delivering in multidisciplinary agile teams
• Expertise in mapping complex services across multiple channels
• Confident stakeholder engagement at senior level
• Ability to balance strategic thinking with hands-on delivery
• Experience working within Inside IR35 contracts
• Experience working with legacy transformation programmes (desirable)
• Familiarity with accessibility and inclusive design standards (desirable)
• Previous central government department experience (desirable)

Responsibilities:

• Lead service design activity across Discovery, Alpha, Beta, and Live phases
• Create and iterate service blueprints and artefacts (service maps, user journeys, ecosystem maps)
• Champion user-centred design principles across senior stakeholders
• Support and collaborate with User Research to translate insight into actionable design decisions
• Identify pain points across complex systems and design practical, scalable improvements
• Ensure services meet GDS standards and are assessment-ready
• Facilitate workshops and co-design sessions with business and technical teams
• Contribute to design community practice and mentor junior designers where required

Technologies:

• Support
• UX UI Design

More:

We are supporting a central government client in seeking an experienced Senior Service Designer with strong GDS experience to lead the design and delivery of complex, user-centred public services. This role sits within a multidisciplinary digital team and plays a key part in shaping services from discovery through to live, ensuring alignment with GDS Service Standards and best practices across government. The contract is for an initial 6 months, and the position is remote. We are proud of our diverse and inclusive community and encourage applications from candidates of all backgrounds.

last updated 33 week of 2026