Senior User Researcher

Salary: £27,000 - 67,000 per year

Requirements:

• Have solid experience in a user research role within digital product or service development
• Be confident working independently on research plans and activities
• Be comfortable wearing multiple hats, including helping with wireframes, prototypes, or supporting design tasks depending on project needs
• Be able to clearly explain research findings to non-researchers, including senior stakeholders
• Have experience across the full research lifecycle: planning, recruitment, fieldwork, analysis and reporting
• Be comfortable working in agile, iterative environments and adjusting to shifting priorities
• Understand how to balance user needs with business and technical constraints
• Be confident using research tools like Dovetail, Miro, Lookback, OptimalWorkshop and relevant analytics platforms
• Be skilled in writing impactful, clear research reports and facilitating engaging insight sessions
• Have worked across both public and private sector settings
• Have experience with inclusive and accessible research, including users with diverse needs, disabilities, low digital confidence, or limited access to technology
• Bring additional skills in service design, content design, data analysis or behavioural science
• Be familiar with GDS standards or government service design principles
• Have supported bids, proposals or new business conversations
• Enjoy sharing knowledge through mentoring, writing or speaking opportunities

Responsibilities:

• Plan, design and conduct user research using qualitative and quantitative methods such as usability testing, depth interviews, diary studies and surveys
• Choose the right research approach based on project goals, constraints and client context
• Analyse and synthesise findings into actionable insights and recommendations
• Help shape project direction, define user needs and support delivery of impactful experiences
• Work with stakeholders to align research with organisational and user goals
• Facilitate workshops and playback sessions to share insights and generate ideas
• Collaborate closely with UX and service designers, developers and product owners
• Contribute to research standards and ways of working across the team
• Own and lead research workstreams on small-to-medium engagements, and support seniors on more complex or strategic programmes

Technologies:

• Support
• UX UI Design

More:

We are CACI, a data and technology consultancy with a human edge. Our Experience Design team sits within our wider Experience & Transformation practice, bringing together researchers, strategists, designers and technologists to solve complex problems for national and international clients. We have over 1,200 people in the UK and are part of a 22,000-strong global group. This role is based in London with a hybrid working pattern of 2 days per week in the office. We work on projects ranging from evolving digital journeys in financial services to improving essential public services used by millions. We value curiosity, rigour and a collaborative approach, and we welcome people who can contribute to generalist UX and design work when needed.

last updated 33 week of 2026