Senior Service Designer

Salary: £? - ? per year

Requirements:

• We are looking for three experienced Senior Service Designers with strong service design and human-centred design capability.
• We need experience working in multidisciplinary teams.
• We require a sound understanding of Government Digital Service principles, the Service Standard and the government service delivery lifecycle.

Responsibilities:

• We will lead service design activities within multidisciplinary delivery teams.
• We will understand and map complex services across users, operations, policy, technology and data.
• We will work closely with User Researchers, Product Managers, Business Analysts, Delivery Managers, Architects, Engineers and subject matter experts.
• We will map current-state journeys, operational processes, hand-offs, pain points and dependencies.
• We will develop future-state journeys, service blueprints, workflows and service concepts where required.
• We will translate research and evidence into clear user needs, design opportunities and actionable recommendations.
• We will plan and facilitate workshops, co-design sessions, focus groups and stakeholder discussions.
• We will create clear visual and written artefacts that communicate complex service problems and opportunities.
• We will prototype and test service concepts at an appropriate level of fidelity.
• We will work iteratively, using evidence to challenge assumptions and reduce uncertainty.
• We will identify risks, constraints and dependencies affecting service feasibility and delivery.
• We will champion accessibility, inclusive design and user-centred ways of working.
• We will communicate confidently with senior stakeholders and support evidence-based decision-making.
• We will contribute to knowledge sharing, handover and continuous improvement across the wider team.

Technologies:

• Support
• UX UI Design

More:

We are hiring three Senior Service Designers for long-term public sector transformation programmes. The roles are inside IR35, paying £425-£450 per day, with a hybrid arrangement requiring 1-2 days a week in London and an ASAP start in August. These positions will be part of multidisciplinary teams working on complex service design challenges.

last updated 30 week of 2026