Product Manager - Customer Insight Platform

Salary: £? - ? per year

Requirements:

• Proven experience creating and communicating a compelling product vision
• Extensive experience managing complex digital or data products throughout their lifecycle
• Experience working in Agile, Lean and Continuous Delivery environments
• Demonstrable success delivering products through Discovery, Alpha, Beta and Live phases
• Strong stakeholder management skills across technical and non-technical audiences
• Experience defining product metrics and using data to drive prioritisation and decision-making
• Ability to build and maintain product roadmaps aligned to wider organisational strategies
• Experience working with multiple engineering, DevOps and data platform teams
• Strong backlog management and prioritisation expertise
• Experience writing epics, user stories and acceptance criteria
• Ability to build consensus across diverse stakeholder groups
• Experience working within large-scale data, analytics or insight-driven environments

Responsibilities:

• Lead a critical discovery and delivery initiative within HMRCs Customer Insight Platform
• Lead the Discovery and Alpha phases
• Help define the product vision, roadmap and strategic direction
• Support planning, estimation and business case development for the subsequent build and live phases
• Work with cross-functional agile teams to collect, analyse and enable the use of customer interaction data at scale
• Collaborate with technical and non-technical stakeholders across the programme
• Manage and prioritise the product backlog
• Write epics, user stories and acceptance criteria
• Build consensus across diverse stakeholder groups

Technologies:

• DevOps
• Support
• Product Manager
• Confluence
• JIRA
• Splunk

More:

We are seeking an experienced Product Manager to join our Customer Insight Platform programme in Telford as the primary base, working in a hybrid model with travel to London and Stratford as required. This is a 6-month PAYE-only contract at £400 IR35, and BPSS clearance is required. You will work on a high-profile Government counter-fraud programme within HMRC, helping to deliver a major data and analytics transformation initiative. Our environment is collaborative and multidisciplinary, with agile teams focused on large-scale data platforms, advanced analytics and proactive fraud detection capabilities that aim to identify organised fraud networks and hidden relationships across banking, VAT, Self-Assessment, PAYE and other services.

last updated 31 week of 2026