Operations Support FTC - Wernfadog

Salary: £30,000 - 30,000 per year

Requirements:

• Proven experience in IT support or a related field
• Knowledge of mobile device operating systems, including iOS and Android
• Experience with mobile device management (MDM) platforms is desirable
• Experience with field service management software and working in a regulated industry
• Proven knowledge of relevant health and safety regulations
• A valid UK driving licence

Responsibilities:

• Manage and support the company-issued device and application ecosystem used by field operatives
• Oversee onboarding and offboarding of employees in relation to devices and applications
• Ensure compliance with all relevant policies and procedures
• Provide technical support to end users and act as the primary point of contact for device and application inquiries
• Manage the lifecycle of all company-issued devices, including iPads and tablets
• Spend approximately 75% of the role in the field across the West and North, monitoring and troubleshooting device and application performance issues
• Proactively identify and implement improvements to device and application functionality and user experience
• Deliver training to field operatives on the use of company-issued devices and applications
• Maintain an accurate and up-to-date inventory of all company-issued devices
• Reconcile device inventory with Welsh Water records
• Track and report on device damage and associated costs

Technologies:

• Android
• Support
• Mobile
• iOS
• Office 365

More:

We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We are problem solvers with over 140 years of combined experience in engineering and infrastructure, and this role sits within our Water and wastewater capital project delivery team, delivering large-scale capital programmes that keep water infrastructure resilient for the long term while protecting the environment. We offer a friendly, fun and respectful environment where you are encouraged to thrive, along with a broad benefits package that includes a matched or contributory pension scheme, online GP service, employee assistance programme, retail discounts, life assurance, cycle to work, salary finance, enhanced family leave, a reward and recognition scheme, a discretionary bonus, and 25 days annual leave plus bank holidays. We value inclusion, development and teamwork, and we are committed to being an employer of choice with opportunities for training, recognised development programmes and career growth.

last updated 30 week of 2026