Operational Readiness Lead

Salary: £90,000 - 90,000 per year

Requirements:

• Strong understanding of ITIL principles and frameworks.
• Previous experience in IT Service Management (ITSM) and Service Transition processes.
• Experience managing operational readiness or service transition activities.
• Excellent stakeholder management and communication skills.
• Experience working with infrastructure, cloud, application, and support teams.
• Strong risk management and problem-solving capabilities.
• Ability to coordinate multiple projects and priorities simultaneously.
• Candidate must hold DV clearance due to the secure nature of the work.

Responsibilities:

• Lead Operational Readiness Reviews for new and updated services.
• Develop and maintain operational readiness frameworks, processes, and governance.
• Ensure all operational acceptance criteria are met before service go-live.
• Coordinate service transition activities across project and operational teams.
• Act as the operational readiness authority for project deployments.
• Define and maintain Operational Acceptance Testing requirements.
• Facilitate readiness assessments and go-live reviews.
• Identify and manage operational risks, issues, and dependencies.
• Ensure service support requirements are documented and approved.
• Ensure support documentation, work instructions, runbooks, and knowledge articles are created and maintained.
• Coordinate knowledge transfer sessions between delivery and support teams.
• Verify service desk and resolver groups have the information required to support the service.
• Validate support structures, escalation paths, and service ownership.
• Ensure monitoring, alerting, backup, recovery, and support tooling are operational.
• Work with technical teams to confirm operational support capability and capacity.
• Assess resource and training requirements for support teams.
• Partner with project managers, service owners, architects, engineers, and support teams.
• Provide readiness status reporting to senior leadership and governance boards.
• Communicate risks, mitigation plans, and deployment readiness recommendations.
• Identify opportunities to improve service transition and operational readiness processes.
• Support ITIL best practices and organizational service management initiatives.
• Analyse post-implementation reviews and lessons learned to improve future readiness activities.

Technologies:

• Cloud
• Support
• ITIL
• ITSM
• DevOps
• Security

More:

DXC Technology is committed to building diverse, inclusive teams and welcomes applications from all backgrounds, with particular encouragement for women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment where everyone can thrive. This Operational Readiness Lead role is based in Farnborough and is onsite five days per week. Due to the secure nature of the work and our customer requirements, candidates must hold DV clearance. We value strong in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We are committed to fostering a community-focused and inclusive workplace.

last updated 31 week of 2026