Lead Business Architect

Salary: £60,000 - 100,000 per year

Requirements:

• Experience as a Business Architect or in a closely related transformation role.
• Experience improving commercial or sales processes.
• Experience working with CRM platforms and CRM-supported sales processes.
• Strong analytical, process-mapping and documentation skills.
• Confidence facilitating discussions and influencing business and technology stakeholders.
• Commercial awareness and a focus on practical business outcomes.
• A curious, adaptable and structured approach.
• A willingness to roll up our sleeves and work through the detail.

Responsibilities:

• Understand and improve end-to-end sales and commercial processes.
• Identify gaps, duplication and disconnects between people, processes and systems.
• Challenge existing ways of working and help develop practical improvements.
• Work with business, IT, data and platform teams.
• Produce clear process maps and business architecture documentation.
• Help define process ownership and consistent ways of working.
• Work alongside CRM and wider technology teams to support agreed changes.

Technologies:

• Architect
• CRM
• Support
• Flow

More:

We are a leading global Information Technology business offering a senior-level opportunity with a competitive salary and benefits package, including hybrid working. This is a strategic but genuinely hands-on role within a complex international organisation, where we are looking for the right Business Architecture, sales-process and CRM capability rather than sector-specific experience. You will work closely with the people involved, understand how things operate in practice, and stay engaged in the day-to-day work to help create more joined-up and seamless ways of operating.

last updated 31 week of 2026