Junior IT Helpdesk Support Assistant

Salary: £26,000 - 26,000 per year

Requirements:

• An interest in technology and IT support.
• Excellent communication and customer service skills.
• Positive attitude and willingness to learn.
• Good problem-solving abilities.
• Strong attention to detail.
• Ability to remain calm and professional when assisting customers.
• Good organisational and time-management skills.
• Ability to work effectively as part of a team.
• Basic understanding of computers, laptops, and mobile devices.
• Familiarity with Microsoft Office or Microsoft 365 applications.
• Experience in a customer-facing role.
• ICT, Computing, or Digital qualification.
• Personal interest in technology, such as building PCs, gaming hardware, or troubleshooting devices.

Responsibilities:

• Provide first-line support to customers via phone, email, and ticketing systems.
• Log and manage support requests accurately.
• Assist users with password resets and account access issues.
• Support common Microsoft 365 applications such as Outlook, Word, Teams, and Excel.
• Help troubleshoot basic hardware and software issues.
• Escalate more complex technical problems to senior engineers when required.
• Keep customers updated on the progress of their support requests.
• Maintain accurate records of support activities and resolutions.
• Assist with setting up laptops, desktops, and mobile devices.
• Follow company procedures and service level agreements (SLAs).

Technologies:

• Excel
• Hardware
• ICT
• Support
• Microsoft 365
• Mobile
• Office 365

More:

Our client is a managed service provider in the East Midlands that delivers IT support and technology solutions to businesses across a range of industries. They pride themselves on providing excellent customer service and helping their clients get the most from their technology. This is an entry-level Junior IT Helpdesk Support Assistant role with full training provided, offering an excellent foundation for a career in IT support and an opportunity to join a friendly team while developing technical and customer service skills.

last updated 39 week of 2026