IT Manager

Salary: £45,000 - 55,000 per year

Requirements:

• We require experience within an MSP or Managed IT Services environment.
• We require previous experience leading, mentoring or managing technical engineers.
• We require a strong technical background across IT support and infrastructure.
• We require experience with managed service tools such as Kaseya, Autotask or equivalent.
• We require experience working with PSA, ticketing and RMM platforms.
• We require an understanding of SLAs, service performance and operational KPIs.
• We require confidence communicating directly with business owners and senior stakeholders.
• We require strong customer-facing and presentation skills.
• We require the ability to manage technical escalations and customer expectations.
• Microsoft Modern Workplace, Azure, Cisco or similar vendor certifications would be advantageous.

Responsibilities:

• We lead, manage and develop the technical team.
• We conduct one-to-ones and appraisals, and support recruitment and onboarding.
• We take ownership of service delivery and ensure SLA commitments are achieved.
• We manage workloads and allocate engineering resources across support and project requirements.
• We act as a senior escalation point for complex technical issues.
• We remain technically involved and provide hands-on escalated support when required.
• We maintain strong standards across tickets, documentation and customer records.
• We lead technical discussions with customers around hardware, software and IT projects.
• We work alongside senior management to plan future recruitment, training and technical capability.

Technologies:

• Azure
• Cisco
• Hardware
• Support
• Cloud
• Microsoft 365
• Office 365

More:

We are an established Managed Services business based in Middlewich, Cheshire, offering a salary of up to £50,000 plus a £6,000 performance bonus. Our benefits include a pension, free parking, 33 days holiday, and mileage or company vehicle access. This is a hands-on leadership role reporting directly to our Managing Director, giving you genuine ownership of our technical function, close involvement with technology, people and customers, and the opportunity to help shape how our service develops as we continue to grow.

last updated 36 week of 2026