IT Analyst Apprentice

Salary: £25,800 - 25,800 per year

Requirements:

• We are looking for someone with strong independent working skills.
• We need a team player with good teamwork skills.
• We require strong organisational skills.
• We need good written and verbal communication skills.
• We are looking for a self-motivated individual.
• We want someone who is passionate about technology.
• Ideally, you will have previously provided technical support for friends and family.

Responsibilities:

• We will have you acting as the first point of contact for all business IT incidents.
• We need you to answer calls in a professional and helpful manner, fully understanding the callers problem or requirement.
• We will have you investigate and resolve incidents to the best of your ability, escalating to DWP and the Technical Support Team when needed.
• We need you to ensure all calls are recorded accurately in the call logging system.
• You will monitor call lists to make sure all calls are handled effectively and in line with service standards.
• We will have you support and troubleshoot technologies including Document Management System (Worksite), Outlook, Expert, Workshare, Enterprise Vault, Laserforms, AnyConnect, VMware, Microsoft Office 2010, Intelligent Hub, MS Intune, Office365, Citrix, laptops, desktops, and Apple devices.
• You will build, configure, and maintain PCs and laptops.
• We need you to provide customers with regular updates on the status and progress of their calls.
• You will share information and knowledge with the team and work to continually improve your IT skills and knowledge.
• We need you to follow all processes and procedures in the Best Practice Guide, including Incident and Problem Management.
• You will assist with project work, including floor walking.
• We need you to communicate with third-party companies regarding warranties and new products.
• You will keep up to date with new and changing PC, laptop, and iPhone platforms.
• We need you to maintain good communication with international IT contacts and share knowledge and procedures.

Technologies:

• Citrix
• Support
• VMware

More:

We are a law firm in North Yorkshire offering an opportunity to join our IT services team and provide user support. This role is suited to a highly motivated and enthusiastic team player who wants to develop within a busy IT support environment, working with a wide range of technologies and collaborating with internal and international contacts.

last updated 32 week of 2026