Infrastructure Operations Engineer

Salary: £50,000 - 58,000 per year

Requirements:

• Proven experience within IT Operations, Infrastructure or Production Support environments, ideally supporting business-critical systems within a regulated organisation.
• Strong incident management experience and confidence leading technical discussions during high-pressure situations.
• Experience working with mainframe technologies, particularly Unisys environments, would be highly beneficial.
• Strong SQL Server administration skills, including performance tuning, troubleshooting, backup and recovery processes.
• Experience supporting Windows environments, PowerShell scripting and Azure DevOps.
• Strong understanding of job scheduling platforms, monitoring tools and automation principles.
• Solid appreciation of ITIL and ITSM frameworks.
• Proactive approach to continuous improvement, risk management and service reliability.
• Ability to mentor and develop less experienced colleagues.
• Professional certifications within ITIL or related disciplines would be advantageous.
• Experience delivering large-scale automation and operational improvement programmes would be advantageous.

Responsibilities:

• Take ownership of business-critical platforms, including core banking systems, payments services and job scheduling environments.
• Ensure platforms remain stable, secure and highly available while supporting the ongoing development and improvement of operational processes.
• Lead the technical response to major incidents, coordinating recovery activities, providing clear communication to stakeholders and driving long-term resolution.
• Act as a senior escalation point within the team, providing expert third-line support.
• Contribute to the successful delivery of operational and service improvement initiatives.
• Manage platform health through enhanced monitoring, automation and operational tooling.
• Oversee system and database administration activities, ensuring performance, resilience, capacity and recovery requirements are met.
• Support disaster recovery planning, business continuity testing and the delivery of complex system changes and releases.
• Work closely with development, infrastructure, security teams and third-party suppliers across technical and governance forums.
• Mentor colleagues, share knowledge and promote best practice across technology operations.

Technologies:

• Azure
• DevOps
• Incident Management
• Support
• ITIL
• ITSM
• LESS
• PowerShell
• SQL
• Security
• Windows
• Cloud

More:

We are a leading financial services organisation committed to delivering exceptional customer service through reliable, secure and resilient technology platforms. We value collaboration, continuous improvement and employee wellbeing, and technology plays a critical role in supporting our customers and driving operational excellence. This is a hybrid role with flexible working, with the expectation to be onsite in central Cardiff 8 days a month. We offer a salary up to £58,000, 36 days annual leave including bank holidays, private medical cover, 4x life assurance, a comprehensive family-friendly and carer support package, employee discount schemes, and the opportunity to work in a collaborative, forward-thinking technology team with exposure to high-profile projects, professional development and career progression.

last updated 31 week of 2026