HALO ITSM Configuration Specialist

Salary: £? - ? per year

Requirements:

• Strong hands-on experience configuring and administering HALO ITSM
• Proven experience delivering ITSM implementations or service transformation projects
• Strong understanding of Incident, Request, Change, and Problem Management processes
• Experience configuring workflows, service catalogues, forms, approvals, and SLAs
• Excellent stakeholder management and communication skills
• Ability to translate business requirements into practical technical solutions
• Experience supporting UAT and production releases
• ITIL certification is desirable
• Experience delivering enterprise-scale ITSM programmes is desirable
• Experience with system integrations and automation is desirable
• Previous experience working within complex multi-department environments is desirable
• Applicants must be based in the UK and have the right to work in the UK

Responsibilities:

• Gather and analyse business requirements through stakeholder engagement and discovery workshops
• Design and configure ITSM services within HALO
• Build workflows, forms, approval processes, automations, and SLAs
• Configure and support integrations with other business systems
• Produce documentation and process maps
• Coordinate User Acceptance Testing and support issue resolution
• Support deployment and go-live activities
• Work collaboratively with business and technical teams to ensure successful delivery

Technologies:

• Support
• ITIL
• ITSM
• DevOps

More:

We are a leading organisation undergoing a significant IT Service Management transformation and are seeking an experienced HALO ITSM Configuration Specialist to join our programme team on an initial 6-month contract. This is a fully remote opportunity with a rate of £500 per day and an Outside IR35 status. We are looking for a HALO expert who can engage with stakeholders, gather requirements, design solutions, and configure services within HALO ITSM to help deliver service improvements across multiple business departments.

last updated 37 week of 2026