Genesys Cloud Engineer

Salary: £54,000 - 94,000 per year

Requirements:

• Proven track record designing and building Genesys Cloud Architect flows across voice, email, and messaging channels
• Experience developing APIs and integrating third-party tools and services
• Strong understanding of REST APIs and web services
• Knowledge of IP telephony, Genesys Cloud Edge devices, and SIP trunking
• Ability to diagnose and resolve complex technical issues, including analysing SIP traces
• Basic understanding of Terraform and Genesys CX as Code
• Experience with omnichannel contact centre solutions
• Knowledge of AI and automation capabilities within Genesys Cloud
• Experience integrating Genesys Cloud with third-party systems
• Understanding of cloud infrastructure and security best practices

Responsibilities:

• Design, deliver, and support modern contact centre solutions
• Build Genesys Cloud Architect flows across voice, email, and messaging channels
• Develop APIs and integrate third-party tools and services
• Diagnose and resolve complex technical issues, including SIP trace analysis
• Support integration of Genesys Cloud with third-party systems

Technologies:

• AI
• Architect
• Cloud
• Genesys
• Support
• REST
• Security
• Terraform
• Web
• DevOps

More:

We are partnering with a leading organisation on a 6-month initial contract with scope to extend for a hands-on Genesys Cloud Engineer based in Cardiff, requiring onsite attendance once a month. The role offers excellent day rates on an umbrella engagement. We are committed to respect, equality, and inclusion, and we welcome applications from people of all backgrounds and perspectives. If you need any adjustments during the recruitment process, please let us know when you apply or speak with our recruiters so we can support you.

last updated 30 week of 2026