Dynamics 365 CE Support Consultant

Salary: £50,000 - 50,000 per year

Requirements:

• Proven hands-on experience supporting Dynamics 365 Customer Engagement, including Sales, Customer Service and/or Field Service modules
• Strong working knowledge of the Power Platform, including Power Automate cloud flows and Power Apps
• Confident with D365 CE configuration, including forms, views, business process flows, workflows, business rules and security roles
• Experience working in a support or managed services environment with ticket- and SLA-driven ways of working
• Comfortable troubleshooting integration and data issues across D365 CE and connected systems
• Excellent client-facing communication skills, with the ability to explain technical issues to non-technical stakeholders
• Based in the UK and eligible to work in the UK without sponsorship
• Desirable: Microsoft certifications in Dynamics 365 CE and/or Power Platform such as MB-210, MB-230 or PL-200
• Desirable: Experience with Power BI for reporting against D365 CE data
• Desirable: Familiarity with Azure DevOps or similar for ticket tracking and release management
• Desirable: Exposure to plugin/C# customisation or Dataverse API integrations
• Desirable: Prior experience working for a Microsoft Partner or in a consultancy environment

Responsibilities:

• Act as a senior point of escalation for D365 CE support tickets, diagnosing and resolving functional and configuration issues
• Build, maintain and troubleshoot Power Automate flows and Power Platform components supporting client D365 CE solutions
• Manage and prioritise a shared support queue, meeting agreed SLAs and communicating clearly with clients throughout
• Carry out configuration changes, minor customisations and small enhancements within D365 CE
• Investigate root causes of recurring issues and recommend proactive fixes or platform improvements
• Support data imports, exports and integrity checks within Dynamics 365 CE
• Mentor and provide technical guidance to junior support consultants
• Liaise with Microsoft support and third-party ISV vendors where required to resolve platform-level issues
• Contribute to support documentation, knowledge base articles and internal process improvement
• Occasionally support small change/project work alongside the consulting team

Technologies:

• API
• Azure
• C#
• Cloud
• DevOps
• Support
• Power BI
• Security
• Office 365

More:

We are a Microsoft Gold Partner delivering Dynamics 365 and Power Platform solutions to clients across the UK. We help organisations get the most out of their Microsoft investment, from initial implementation through to ongoing managed support. As we continue to grow our Customer Engagement practice, we are looking for an experienced Senior D365 CE Support Consultant to join our fully remote UK-based team on a permanent, full-time basis. We offer competitive pay dependent on experience, funded certifications, ongoing professional development, a clear progression path into consulting, solution architecture or team leadership, and benefits including company pension and private healthcare.

last updated 32 week of 2026