Customer Due Diligence Analyst

Salary: £63,000 - 103,000 per year

Requirements:

• A minimum of 2 years of experience in a CDD, KYC, or financial crime operations role, ideally within payments, card acquiring, or e-money.
• Working knowledge of UK and EU AML/KYC regulations and an understanding of how they apply to customer due diligence activity.
• Familiarity with card acquiring and/or e-money or banking products and the financial crime risks associated with them.
• Strong analytical skills, with the ability to interpret customer information and risk indicators and draw well-reasoned, documented conclusions.
• Sound judgement in ambiguous situations, able to make risk-based decisions without excessive escalation and clearly articulate the rationale behind them.
• Excellent written communication skills, with the ability to produce structured, complete, and reviewer-ready case notes and decisions.
• Highly organised, with strong attention to detail and the ability to manage a varied caseload consistently against volume targets and SLAs.
• A strong sense of ownership, follows through end-to-end, flags blockers early, and does not need to be chased to complete work.
• A collaborative team player with good interpersonal skills and a professional approach to cross-team engagement.
• Desirable: AML or KYC qualifications (e.g. ICA or ACAMS), or working towards certification.
• Desirable: Experience using case management systems or CDD/KYC tooling.

Responsibilities:

• Review onboarding, event-driven, and periodic review CDD cases in a timely manner, ensuring all cases are completed within agreed SLAs and to a consistently high standard of quality.
• Collect and assess customer information in line with our risk appetite and regulatory requirements, making risk-based decisions that are proportionate, documented, and defensible.
• Produce clear, complete case documentation that tells the story of a decision, including the rationale for edge cases, without gaps that require follow-up to interpret.
• Exercise sound judgement on ambiguous cases, escalating where genuinely needed rather than routinely, and articulating reasoning clearly when doing so.
• Identify patterns or anomalies across casework and raise issues proactively with a proposed solution, contributing to the continuous improvement of CDD processes.
• Collaborate effectively with colleagues across Compliance, Sales, and Customer Support to gather information and resolve queries efficiently.
• Engage constructively with new tooling and AI-augmented workflows, looking for smarter ways to work rather than defaulting to legacy manual approaches.
• Keep up to date with AML/KYC regulations, financial crime typologies, and internal policy changes to ensure casework reflects current standards and best practice.

Technologies:

• AI
• Support

More:

We are Teya, building a financial platform for local businesses across Europe with simple tools, thoughtful design, and real human support. We were founded on the belief that local businesses deserve better, and we aim to remove complexity so cafés, restaurants, salons, shops, and entrepreneurs can run their businesses with confidence. We move fast, care about quality, and stay close to the detail, with hospitality and performance going hand in hand. This full-time Customer Due Diligence (CDD) Operations Analyst role sits within our Financial Crime team in London, and we are an equal opportunity employer committed to creating an inclusive and accessible workplace for everyone.

last updated 36 week of 2026