Agentic AI & Commerce Architect

Salary: £50,000 - 75,000 per year

Requirements:

• 8+ years in AI/ML systems, with demonstrable experience designing and delivering Generative AI and agentic AI systems in production
• 4+ years enterprise commerce delivery on one or more of Salesforce Commerce Cloud, Adobe Commerce, SAP Commerce, or composable/MACH stacks, or equivalent depth in adjacent enterprise platform delivery with a clear trajectory into commerce
• Proven experience designing LLM-based systems, including RAG, tool-calling, multi-agent orchestration, and reasoning workflows
• Experience with vector retrieval architectures and embedding pipelines in production, including semantic search and RAG
• Experience designing AI governance frameworks, including auditability, human-in-the-loop, red teaming, and compliance controls
• Experience with AgentOps/LLMOps, including observability, tracing, and model evaluation in production
• Experience with commerce stack integration across OMS, PIM, DAM, CRM, payments, and fulfilment systems
• Proficiency in Python, agent frameworks, vector databases, APIs/microservices, and distributed systems
• Cloud delivery experience on AWS, GCP, or Azure, with CI/CD and cloud-native architecture
• Demonstrated leadership of complex, multi-region enterprise programs
• Nice to have: experience with agentic commerce protocols such as MCP, A2A, ACP, and UCP
• Nice to have: experience with hyperscaler agentic platforms such as Google Vertex AI / Agent Dev Kit, Azure AI Foundry, and AWS Bedrock Agents
• Nice to have: experience with GEO/AEO content architecture for structuring product data for LLM discoverability

Responsibilities:

• Lead the end-to-end technical design and delivery of production-grade agentic commerce systems for global enterprise clients
• Define the overall system architecture and select and govern AI/ML and platform technologies
• Ensure solutions are scalable, secure, and embedded into live enterprise commerce environments
• Partner with development, DevOps, data engineering, and client teams to translate agentic commerce strategy into executable, production-ready architecture
• Design and document multi-agent architecture blueprints, agentic orchestration patterns, knowledge and semantic layer blueprints, AI governance blueprints, and AgentOps/LLMOps architecture
• Design the knowledge architecture underpinning agent intelligence, including embeddings pipelines, vector retrieval, and semantic search structured around commerce-specific intent, product relationships, and category hierarchies
• Architect the integration layer connecting agentic systems to enterprise commerce stacks via API gateways, event buses, and emerging agentic protocols
• Lead build vs. buy decisions across LLM platforms, orchestration frameworks, vector stores, and agentic workbenches
• Design multi-model routing strategies to avoid single-provider lock-in
• Embed AI governance, observability, and guardrail design as first-class architectural concerns
• Lead large-scale agentic commerce implementations across Salesforce Commerce Cloud, Adobe Commerce, SAP Commerce, and composable/MACH stacks
• Translate agentic commerce strategy into executable platform roadmaps grounded in the clients existing commerce stack and data estate
• Lead architecture workshops with senior client stakeholders and present clear options with trade-offs, timelines, and business outcomes
• Develop TCO models, effort estimates, and phased delivery roadmaps
• Provide architectural leadership across distributed, multidisciplinary delivery teams spanning AI, backend, data, cloud, and DevOps
• Guide the path from prototype to production by defining the architectural runway for rapid, CI/CD-enabled scaling of agentic solutions
• Define and oversee the AgentOps/LLMOps framework, including standards for production monitoring, tracing, model evaluation, and continuous improvement
• Define KPIs to measure agent performance, conversion uplift, operational efficiency, and ROI
• Shape our Agentic Commerce architecture standards, reference architectures, and reusable accelerators
• Create industry-specific POVs, demos, and proposal assets for commerce pursuits
• Engage C-suite stakeholders and grow engineering talent within the practice

Technologies:

• Agentic AI
• AI
• API
• AWS
• Architect
• Azure
• Backend
• CI/CD
• Cloud
• CRM
• DevOps
• Embedded
• GCP
• Support
• LLM
• Marketing
• MCP
• Python
• RAG
• SAP
• SAP Commerce
• Salesforce
• microservices

More:

We are Accenture Song, helping clients accelerate growth and value through sustained customer relevance across growth, product and experience design, technology and experience platforms, and creative, media and marketing strategy. This Senior Manager/Associate Director role is based in London and sits within a high-impact intersection of enterprise commerce and agentic AI. We offer competitive basic salary, annual performance bonus, opportunities to acquire equity, health and wellbeing benefits, up to 30 days of leave plus 3 volunteering days, family-friendly and flexible work policies, an attractive pension plan, private healthcare insurance, mental wellbeing support, an Employee Assistance Programme, career development and counselling, and generous parental leave offerings. The role requires flexibility and some onsite time with clients and partners for collaboration, learning, and relationship-building. We are a leading global professional services company with approximately 791,000 people serving clients in more than 120 countries.

last updated 36 week of 2026