Field-Based IT Technician (Schools)

Salary: £26,630 - 31,858 per year

Requirements:

• At least 2 years of hands-on IT support experience in a UK school, Multi-Academy Trust, or educational IT MSP environment.
• Full UK driving licence and access to a reliable vehicle for daily site visits.
• Practical experience troubleshooting on-premise physical servers and VMware ESXi or Microsoft Hyper-V, including virtual machines, snapshots, virtual networking, and storage management.
• Strong networking and Wi-Fi troubleshooting skills, including switches, VLANs, routing, DNS/DHCP, and enterprise wireless access points.
• Experience administering Active Directory, Microsoft 365, Google Workspace, and endpoint management tools such as Intune/MDM.
• Strong interpersonal and communication skills, including the ability to explain technical concepts in plain English.
• Willingness to undergo an Enhanced DBS check.
• Full right to work in the UK.
• Desirable: Experience with server-to-cloud file or identity migrations, such as Active Directory to Entra ID, Microsoft 365, or Google Workspace.
• Desirable: Experience with school peripherals, door access systems, interactive displays, and DfE-compliant web filtering platforms.
• Desirable: CompTIA Network+, CCNA, Microsoft Certified Associate, or VMware VCP certifications.

Responsibilities:

• Travel to partner schools across Sheffield and provide on-site and remote technical support, including hardware and software troubleshooting and escalation support for tickets.
• Diagnose and resolve school network and Wi-Fi infrastructure issues involving VLANs, subnets, routing, DHCP/DNS, firewalls, and cloud-managed wireless networks.
• Maintain and troubleshoot physical host servers and VMware vSphere/ESXi or Microsoft Hyper-V environments, including virtual machines, storage allocations, and host performance.
• Assist schools in transitioning from physical server infrastructure to cloud-first environments using Microsoft 365, Google Workspace for Education, and Microsoft Intune/MDM.
• Manage physical and cloud-based backups, apply system patches, and support compliance with DfE Digital & Cyber Security Standards.
• Communicate technical solutions clearly to school staff, school business managers, and headteachers, serving as a trusted on-site adviser.

Technologies:

• Active Directory
• Cloud
• Hardware
• Hyper-V
• Support
• Microsoft 365
• Microsoft Intune
• Network
• Security
• VMware
• Web
• Office 365
• Aruba
• DevOps

More:

We are ekte, providing approachable IT support, cyber security, and cloud solutions for schools and trusts. We are seeking a Field IT Support Technician to join our Sheffield team and support primary and secondary schools across the region. This is a full-time, permanent, field-based role covering Sheffield and surrounding areas, with work-from-home options for administration and remote maintenance. The advertised salary is £27,000–£32,000 per year depending on experience, plus a mileage allowance; the benefits section also lists £26,630–£31,858 per year. We offer a company pension, paid sick pay and leave, parking at school locations, company events and socials, professional development, certification funding, and cloud migration training.

last updated 40 week of 2026