User Researcher

Salary: £75,000 - 75,000 per year

Requirements:

• Strong hands-on User Research experience across the product/service lifecycle
• Experience working with GDS service standards and design principles
• Excellent qualitative and/or quantitative research capability
• Strong storytelling, facilitation and stakeholder management skills
• Experience working in agile, multidisciplinary teams
• A portfolio demonstrating how your research has influenced products, services or decisions
• Confidence working with prototypes and translating insight into action
• An interest in how AI is changing the future of user research
• Security Check (SC) clearance is required, including continuous UK residency for the last five years, alongside the relevant eligibility requirements

Responsibilities:

• Lead user research across discovery, design and delivery
• Choose and apply the right qualitative, quantitative or mixed-method approach
• Run interviews, observations, diary studies, usability testing and surveys
• Work closely with designers, product managers, developers and stakeholders
• Use prototypes to test assumptions, hypotheses and user journeys
• Synthesise research into clear, actionable insights
• Present findings and influence evidence-based design decisions
• Explore AI-enhanced research methods to increase efficiency and scale
• Help ensure AI-enabled services remain ethical, inclusive and genuinely user-centred

Technologies:

• AI
• Security

More:

We are a growing Digital Customer Experience practice based in Manchester, offering hybrid working with 3 days per week on-site. We are hiring a User Researcher to help shape services that genuinely meet user needs across complex transformation programmes. You will work alongside talented designers, researchers, technologists and strategists, with access to extensive learning and development opportunities, professional certifications, and flexible hybrid working. This role offers the opportunity to influence how organisations understand and design for their users in an increasingly AI-enabled world.

last updated 38 week of 2026