IT Service Engineer

Salary: £28,000 - 32,000 per year

Requirements:

• At least three years recent experience in an IT Service Desk or IT Support role
• Strong troubleshooting skills across hardware, software and networks
• Experience supporting Windows operating systems
• Good understanding of DHCP, DNS, Active Directory and Group Policy
• Experience supporting enterprise wireless environments
• Strong knowledge of computer hardware, components and compatibility
• Experience installing and troubleshooting software within a networked environment
• Experience supporting printers, copiers and other network-connected devices
• Understanding of fundamental networking principles
• Experience with mobile device and smartphone configuration
• Experience with data cabling, patching and CAT5/6 wiring
• Basic experience with managed switches and VLAN configuration
• Good understanding of security technologies including antivirus, anti-spam and workstation firewalls
• Strong Microsoft Office skills, including Word, Excel, Outlook and PowerPoint
• Excellent communication and customer service skills
• Full UK driving licence and willingness to travel between sites
• ITIL or CompTIA A+ certification would be advantageous
• Microsoft certifications would be advantageous
• Experience or knowledge of SharePoint would be advantageous
• Experience or knowledge of PowerShell or scripting would be advantageous
• Experience or knowledge of VPN and remote access technologies would be advantageous
• Experience or knowledge of SCCM / endpoint deployment would be advantageous
• Experience or knowledge of VOIP and mobile telephony would be advantageous
• Experience or knowledge of Apple devices would be advantageous
• Experience or knowledge of 802.1x, RADIUS or network authentication would be advantageous
• Experience or knowledge of HP switch configuration would be advantageous
• Experience or knowledge of virtual or thin-client environments would be advantageous
• Experience or knowledge of interactive whiteboards and multi-monitor setups would be advantageous
• Experience or knowledge of Cyber Essentials would be advantageous
• Experience or knowledge of IT accessibility solutions would be advantageous

Responsibilities:

• Provide 1st and 2nd line technical support across multiple sites and to remote users
• Troubleshoot hardware, software, network and connectivity issues
• Support Windows client environments and Microsoft 365
• Support Active Directory, Group Policy, DHCP and DNS
• Maintain and troubleshoot wired and wireless networks, VPNs and mobile connectivity
• Carry out basic network configuration, including VLANs and patching
• Install, configure, repair and upgrade desktops, laptops, tablets, printers and peripherals
• Support networked and local printing and copier hardware
• Configure and support network-connected devices such as IP cameras and access control systems
• Support mobile devices and smartphones
• Provide technical support for telephony and Microsoft Teams
• Set up and support projectors, displays, interactive boards and other AV equipment
• Provide technical support for meetings, events, conferencing and live streaming
• Monitor IT systems and equipment to proactively identify issues
• Manage service desk tickets, ensuring incidents and requests are accurately logged and resolved within agreed SLAs
• Maintain accurate asset records, technical documentation and knowledge base articles
• Liaise with third-party suppliers where required
• Contribute to IT projects and continuous service improvement
• Assist with IT procurement activities
• Provide occasional out-of-hours support, with time off in lieu provided

Technologies:

• Active Directory
• Excel
• Hardware
• Support
• ITIL
• Microsoft 365
• Mobile
• Network
• PowerShell
• Security
• SharePoint
• VPN
• Windows
• Office 365

More:

We are a well-established organisation with a varied and business-critical IT environment supporting users across multiple sites and remote locations. We are hiring an IT Service Desk Engineer to join our IT Services team in Cheltenham on a permanent, full-time basis. This is a hands-on role with broad exposure across desktop and hardware support, networking, Microsoft technologies, telephony, AV and wider infrastructure. We offer a salary of £27,500 to £32,000 per annum, a supportive and collaborative IT team, and the opportunity to develop your technical skills while contributing to projects and continuous service improvement.

last updated 38 week of 2026