Graduate IT Support Technician

Salary: £28,000 - 32,000 per year

Requirements:

• Hands-on computer repair experience; we are looking for someone comfortable opening a machine and fixing it.
• Ability to make up and repair cabling.
• Confident communication skills, with the ability to explain technical issues to non-technical colleagues.
• Methodical and organised, with the ability to keep track of physical stock.
• Right to work in the UK.
• Debain 13 (or other Linux) experience is desirable.
• Comfort working in a terminal is desirable.
• Network diagnostics experience is desirable, including DNS, DHCP, switching, and Wi-Fi troubleshooting.
• Google Workspace or ChromeOS admin exposure is desirable.
• Any scripting or automation experience is desirable.

Responsibilities:

• Dispatch, track, and manage inventory of IT equipment across the business, including our Chromebook fleet and peripherals.
• Provide first line support for our custom in-house applications, including logging, triaging, resolving issues, and escalating to the development team where needed.
• Provide first line support for HubSpot and Zapier, including user setup, permissions, and troubleshooting broken automations.
• Diagnose hardware faults, replace components, image devices, and prepare them for issue.
• Make up, test, and repair cabling as required.
• Keep asset records, documentation, and support notes accurate and up to date.
• Operate in line with our values and behaviours and implement our policies and standards.
• Stay up to date with the latest networking, server, and hardware technologies.
• Participate in industry training and certification programs.
• Receive mentorship from senior IT staff and management.
• Contribute to the improvement of IT support processes and infrastructure standards.
• Take ownership of larger infrastructure projects and contribute to technical direction.

Technologies:

• Hardware
• HubSpot
• Support
• Linux
• Network
• Zapier
• Debian

More:

We are a small technical team offering a hands-on first line support role based full time in our Bexley office. This is aimed at a recent graduate who wants to build a proper technical career rather than sit on a ticket queue, with exposure to device fleet management, Google Workspace administration, networking, automation, and our own platform development. We offer a clear route into more senior technical roles, a supportive and collaborative team environment, great office culture, and benefits including additional leave, a pension scheme, cycle to work scheme, nursery scheme, and unlimited access to 1-2-1 financial coaching. The role is office-based five days per week in Bexley, with hands-on work involving lifting and moving IT equipment and occasional travel to other sites. Pay is £28,000.00-£32,000.00 per year.

last updated 37 week of 2026