Bloomberg Technical Support Specialist

Salary: £55,000 - 95,000 per year

Requirements:

• Proven excellence in customer service
• Proven knowledge of router commands and network protocols such as SFTP, TCP, UDP, BGP, and RIP
• Fluent in either French, Spanish, or Portuguese
• Experience communicating and coordinating with internal and external partners
• Strong passion for and experience supporting technology across multiple platforms
• Solid grasp of PC hardware, operating systems, and software suites, including Windows, Mac OS, and Office Suite
• Superb interpersonal skills
• Ability to remain calm under pressure
• Aptitude for multitasking
• Knowledge of telecommunication lines, basic network design, and security is a plus
• CompTIA A+, CCNA, or NET+ certification is a plus
• Advanced Excel knowledge, including Macro and VBA, is a plus
• Message protocol knowledge including FIX 4.0, FIX 4.2, and FIX 4.4 is a plus

Responsibilities:

• Provide new and existing clients with platinum technical service
• Use sophisticated technical skills to resolve issues
• Work closely with partners to deliver access to the Bloomberg infrastructure while meeting clients connectivity needs
• Communicate with key accounts and collaborate with market data and technology personnel, telecommunication providers, service vendors, and internal partners to ensure the highest quality of service
• Support Bloombergs software, network, and hardware offerings while coordinating with clients and partners
• Fix, supervise, handle, and maintain Bloombergs private IP network, including connectivity and infrastructure
• Integrate and support Bloomberg products and services into clients environments, including fixing and debugging application issues
• Troubleshoot hardware on virtual environments such as VMware and Citrix
• Manage telco vendors globally to report and raise service impact issues on tail circuits
• Prioritize a high volume of simultaneous calls, instant messages, and tickets alongside team-related tasks and initiatives
• Thrive in a fast-paced team and demonstrate adaptability in a constantly evolving environment

Technologies:

• Citrix
• Excel
• Hardware
• Support
• Network
• Security
• VBA
• VMware
• Windows

More:

We are Bloombergs Technical Support team in London, part of our Sales and Client Service business area. We deliver front-line technical support across a wide range of products and services and work in a high-profile environment that values strong troubleshooting, communication, and technical expertise. This role offers the chance to support global clients, collaborate with a broad network of internal and external partners, and gain insight into the global financial markets. We also share more about our culture and values through our podcast series.

last updated 36 week of 2026