ServiceNow ITOM Architect

Salary: £? - ? per year

Requirements:

• Proven experience working as a ServiceNow Architect.
• Extensive hands-on experience designing and delivering ServiceNow ITOM solutions.
• Strong expertise across ServiceNow Discovery, Service Mapping, CMDB, Event Management, and Cloud Discovery.
• Experience with Operational Intelligence would be desirable.
• Strong experience integrating ServiceNow with enterprise monitoring, infrastructure, and third-party tooling.
• Strong understanding of ITIL and enterprise service management practices.
• Proven ability to design secure, scalable, and maintainable ServiceNow solutions.
• Excellent stakeholder management, communication, and technical leadership skills.
• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) would be desirable.
• ServiceNow Certified System Administrator and/or ITOM certifications would be desirable.
• Experience working within regulated, government, or defence environments would be desirable.
• Experience supporting large-scale ServiceNow transformation programmes would be desirable.
• Current SC clearance and sole UK nationality are required.

Responsibilities:

• Lead architecture and solution design activities across ServiceNow ITOM implementations.
• Define technical architecture for Discovery, Service Mapping, Event Management, Cloud Discovery, and CMDB.
• Provide architecture governance, technical assurance, and guidance across ServiceNow delivery teams.
• Design secure, scalable, and maintainable integrations between ServiceNow and third-party enterprise tooling.
• Support solution estimation, planning, governance, and technical approvals.
• Work directly with customer stakeholders to understand requirements and develop effective architecture roadmaps.
• Ensure CMDB architecture supports service visibility, operational processes, data quality, and reporting requirements.
• Provide technical leadership and guidance to ServiceNow developers, administrators, and project teams.
• Contribute to solution reviews, bid responses, and client presentations where required.
• Ensure all solutions align with ServiceNow best practice, enterprise architecture principles, and security requirements.

Technologies:

• Architect
• Cloud
• CMDB
• Support
• ITIL
• Security
• ServiceNow

More:

We are offering a ServiceNow ITOM Architect role based in Preston with a hybrid working arrangement, on a 3-month rolling contract at a rate of £625 to £675 per day inside IR35. This is an excellent opportunity to take a leading role in the architecture and delivery of enterprise-scale ServiceNow capabilities, working closely with customer stakeholders, technical teams, and delivery functions. You will have the opportunity to influence technical strategy, work directly with senior stakeholders, and shape solutions across the wider ITOM landscape.

last updated 35 week of 2026