Associate Technical Support Specialist

Salary: £67,000 - 107,000 per year

Requirements:

• Exposure to enterprise support environments or help desk operations.
• Familiarity with ServiceNow or similar ticket management platforms.
• Basic understanding of networking concepts such as wireless connectivity and remote access solutions.
• Experience using or supporting mobile devices and modern workplace technologies.
• Strong interpersonal, communication, and customer service skills.
• Interest in information technology, technical troubleshooting, and end-user support.
• Ability to work collaboratively in a team-oriented environment.
• Comfortable learning new technologies, tools, and processes.
• Organized, dependable, and able to manage multiple support requests effectively.
• Prior experience in customer-facing IT roles is helpful but not required.

Responsibilities:

• Respond to user support requests through ticketing systems, chat platforms, email, walk up and virtual support channels.
• Troubleshoot common hardware, software, and access-related issues for end users.
• Provide support for laptops, desktop systems, printers, mobile devices, and collaboration tools.
• Assist with account access, password resets, VPN connectivity, and basic system configuration tasks.
• Support users across multiple operating systems including Windows, macOS, and ChromeOS.
• Help deploy and maintain mobile devices including iPhones, Android phones, and tablets.
• Perform initial diagnosis of incidents and escalate unresolved or advanced issues to higher-level support teams.
• Document troubleshooting activities and follow established operational procedures and service standards.
• Assist with workstation setup, onboarding activities, and equipment preparation when required.
• Participate in ongoing learning opportunities to expand technical and customer support capabilities.

Technologies:

• AI
• Android
• Cloud
• Hardware
• Support
• macOS
• Mobile
• ServiceNow
• VPN
• Windows

More:

Milestone Technologies is a global IT managed services firm that partners with organizations to scale technology, infrastructure, and services to drive digital transformation, innovation, and operational agility. We have spent over 25 years building an employee-first, performance-based culture and supporting enterprise clients worldwide. We specialize in Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Our collaborative, inclusive environment is designed to support employees and help them reach their full potential. We serve more than 200 companies worldwide with over 3,000 employees, and this Associate Technical Support Specialist role offers a chance to build a career in IT support and operations with mentorship, hands-on experience, training, and internal growth potential.

last updated 36 week of 2026