3rd Line Support Engineer

Salary: £45,000 - 45,000 per year

Requirements:

• Strong 3rd Line or senior 2nd/3rd Line experience within an MSP
• Broad Microsoft infrastructure and Microsoft 365 knowledge
• Strong Windows Server and Active Directory experience
• Good practical knowledge of Microsoft Entra ID
• Experience supporting Microsoft Intune and modern device management
• Strong networking knowledge including VLANs, switching, routing and wireless
• Experience administering and troubleshooting firewalls and VPNs
• Experience supporting virtualised server environments
• Good understanding of backup, disaster recovery and security technologies
• Confidence investigating unfamiliar or complex technical problems
• Strong customer-facing communication skills
• The ability to work independently and take ownership of technical issues
• Previous involvement in infrastructure or Microsoft cloud projects would be particularly valuable
• Full UK driving licence
• Comfortable travelling to customer sites across Kent when required
• Willingness to undergo an enhanced DBS check, provided by us, as some customers include schools and colleges

Responsibilities:

• Act as a senior technical escalation point for complex client issues
• Troubleshoot Microsoft 365, Entra ID and hybrid environments
• Support and administer Windows Server and Active Directory environments
• Manage Microsoft 365 environments across multiple customer tenants
• Support Microsoft Intune, Autopilot and endpoint management
• Troubleshoot networking including VLANs, switching, routing, DNS, DHCP and wireless
• Configure and troubleshoot firewalls, VPNs and security policies
• Support virtualised environments including Hyper-V, VMware and Proxmox
• Manage backup, disaster recovery and business continuity solutions
• Support endpoint security, MFA and EDR technologies
• Diagnose complex infrastructure and performance issues
• Take ownership of technical problems through to resolution
• Support and mentor less experienced engineers when required
• Produce clear technical documentation and improve internal knowledge
• Work directly with customers to explain technical issues and recommendations
• Deliver and support infrastructure and cloud projects
• Attend customer sites where hands-on technical work is required
• Support project work including Microsoft 365 migrations, server upgrades, network refreshes, firewall deployments, wireless installations and wider infrastructure improvements

Technologies:

• Active Directory
• Cloud
• Firewall
• Hyper-V
• Support
• LESS
• Microsoft 365
• Microsoft Intune
• Network
• Security
• VMware
• Windows
• Office 365

More:

We are a growing Managed Service Provider based in Ashford, Kent, offering a salary of up to £45,000 depending on experience. We provide varied technical work across multiple customer environments, a commercial vehicle within six months, private medical insurance after six months, and private dental cover after six months. This senior, hands-on role offers the opportunity to become a key technical member of our growing team, with strong involvement in infrastructure and cloud projects, customer site travel across Kent, and long-term progression as we continue to expand.

last updated 34 week of 2026