Business Analyst

Salary: £60,000 - 70,000 per year

Requirements:

• Experience in Business Analysis, Process Improvement, Continuous Improvement, Business Change, Operational Excellence, or Digital Transformation
• Curiosity and an interest in understanding how organisations really work
• Experience working in fast-moving environments and delivering measurable results
• Experience in growing SMEs, scale-up organisations, technology services businesses, managed service providers, or telecoms organisations

Responsibilities:

• Identify opportunities to improve processes, systems, customer outcomes, and business performance
• Facilitate discovery workshops and stakeholder engagement sessions
• Diagnose operational challenges and identify root causes
• Maintain a pipeline of improvement opportunities
• Gather and analyse business requirements
• Produce process maps and workflow analysis
• Assess impacts, dependencies, and risks
• Support evidence-based decision-making
• Analyse end-to-end business processes
• Identify inefficiencies, rework, and manual effort
• Recommend practical improvements
• Support continuous improvement initiatives
• Develop business cases supporting investment decisions
• Define measurable benefits and success criteria
• Support ROI assessments
• Help prioritise opportunities based on value and strategic alignment
• Support business transformation initiatives
• Contribute to roadmap development activities
• Assist capability maturity and improvement programmes
• Support continuous improvement across the organisation
• Explore how data can support better decisions, reporting and insight can improve performance, automation can reduce manual effort, and AI can enhance productivity and effectiveness
• Help identify where technology can create value and work with specialist internal and external delivery teams to turn opportunities into outcomes

Technologies:

• AI
• Support
• REST

More:

We are Opus, the UKs largest independent Managed Service Provider and a customer-driven, service-led technology provider established in 1992. We are ranked as World class by the Best Companies to work for awards and are growing our Digital Transformation team. This is a hybrid role based in our Reigate office, with 2-3 days a week onsite, and a salary of £60-£70k DOE. We offer a comprehensive Private Healthcare and Cash Plan, pension and life insurance, personalised training and development pathways, fully funded companywide events, monthly outstanding performer accolades, paid volunteering days, a Refer a Friend scheme, flexible holiday allowance, and complimentary daily breakfasts in the office. We value teamwork, bravery, curiosity, ownership, and a commitment to excellence.

last updated 34 week of 2026