Pre / Post-Sales Solutions Architect

Salary: £56,000 - 96,000 per year

Requirements:

• We have at least a high-level functional understanding of what the Experience Cloud applications do.
• We understand the basics from a business value perspective and are not expected to be a technical expert.
• We can assess customer goals, user roles, workflows, and skill gaps to inform prescriptive, role-based training plans.
• We can design and recommend tailored strategies using the full range of PLS offerings, including cohorts, instructor-led training, OnDemand content, and certifications, aligned with ACS sessions, Ultimate Success programs, and Experience League resources.
• We can act as the primary advisor for PLS and Private accounts, guiding learning plans that drive product adoption, implementation milestones, and successful use-case execution.
• We can ensure programs deliver measurable readiness, customer satisfaction, and subscription renewal readiness.
• We can provide timely, data-driven recommendations to mitigate risks, improve engagement, and ensure value realization.
• We can collaborate with Customer Success Managers, Consulting teams, and Delivery Managers to coordinate training programs, schedule private sessions, and ensure smooth execution.
• We can foster trust, engagement, and advocacy throughout the subscription lifecycle.
• We can provide structured feedback to curriculum, content, and delivery teams, contributing to program improvements and roadmap alignment.
• We can participate in customer meetings and business reviews to highlight progress, showcase training value, and identify next-phase learning opportunities.

Responsibilities:

• Advise customers on designing and orchestrating enterprise learning strategies that accelerate adoption and maximize the value of their investment in our solutions.
• Enable customers to fully leverage PLS and Private training offerings through targeted, role-based learning plans informed by needs analysis.
• Use data-driven insights and timely interventions to strengthen outcomes, drive demonstrated value, and build trusted advisor relationships that support long-term adoption and renewal.

Technologies:

• Architect
• Cloud
• Support

More:

We are a global recruitment specialist supporting clients across EMEA, APAC, the US, and Canada. We are recruiting for a Pre/Post-Sales Solutions Architect role based in Shoreditch on a hybrid basis, with three days per week onsite. This is a six-month contract initially, with a budget of £81.8k per annum plus paid holidays and pension, or £427 per day inside IR35. We shortlist candidates quickly, often within 48 hours.

last updated 33 week of 2026