Infrastructure Support Engineer

Salary: £35,000 - 35,000 per year

Requirements:

• We are looking for an experienced Infrastructure Support Engineer with a support background and the ability to move into a 3rd line support and engineering role.
• We require strong IT helpdesk and end-user support experience.
• We require experience administering Microsoft 365, including user and license management, SharePoint, and Exchange.
• We require experience with Microsoft cloud technologies, including Intune, Autopilot deployments, Entra, MFA, and Conditional Access.
• We require experience with Windows Server 2016-2019, server hardware, Active Directory, and Hyper-V.
• We require familiarity with firewall configuration fundamentals.
• We require experience with backup methodologies and backup management.
• We require a customer-focused approach and an understanding of end-user requirements.
• Desirable experience includes networking fundamentals such as DNS, DHCP, TCP/IP, subnetting, and VLANs.
• Desirable experience includes Cyber Essentials process and implementation.
• Desirable experience includes cloud-delivered VoIP systems such as Teams Voice.
• Desirable experience includes SQL Server and Veeam or other backup technologies.

Responsibilities:

• We will rely on you to support the modernisation of our IT estate, covering both technology and processes.
• We will expect you to help guide the selection and implementation of technology and provide the technical expertise needed to deliver requirements.
• You will support our Wintel-based on-premises infrastructure as we move toward a serverless computing strategy with cloud-based technologies.
• You will analyse our existing infrastructure and suggest and research improvements aligned to our strategy.
• You will help ensure our cybersecurity objectives are met.
• You will assist our support desk team with end-user support escalations.
• You will monitor and maintain all aspects of our infrastructure.
• You will carry out preventive maintenance and predictive failure analysis.
• You will undertake project-related tasks to improve and support our IT estate.
• You will participate in change management activities to ensure services are delivered in a coordinated and supported manner.
• You will produce documentation to improve workflows for the support team and the wider business.
• You will support starter, mover, and leaver activities, including device and account provision.
• You will monitor, patch, and upgrade infrastructure components on a regular basis.
• You will identify opportunities to automate and streamline processes.
• You will monitor and respond to security incidents and support remediation and continuous improvement.
• You may be required to work occasional hours outside core times for upgrades and maintenance.
• You may be required to travel occasionally to UK and European branch sites.

Technologies:

• Active Directory
• Cloud
• Firewall
• Hardware
• Hyper-V
• Support
• Microsoft 365
• SQL
• Security
• Serverless
• SharePoint
• TCP/IP
• Veeam
• Windows
• Office 365

More:

We are recruiting for an Infrastructure Support Engineer to join our small team in Tiverton, Devon, supporting an engineering manufacturer. This is a site-based role with some hybrid working available after probation and for project-based work. We offer a competitive salary, a benefits package including pension and healthcare cashback schemes, 25 days annual leave plus Bank Holidays, and free on-site parking. Working hours are 9:00am to 5:00pm Monday to Friday, with occasional flexibility for out-of-hours work and some travel as required.

last updated 32 week of 2026