Senior Account Manager - Gaming & FS

About Trustly
Trustly is a global leader in open banking payments, enabling fast, secure, and seamless account-to-account (A2A) transactions. We partner with merchants and financial institutions to deliver next-generation payment experiences, helping businesses grow while simplifying payments for consumers.

About the team
The Gaming & Financial Services (FS) Account Management team at Trustly is responsible for driving growth, retention, and strategic partnerships across two of the company’s most important verticals. The team manages a portfolio of leading gaming operators, platforms, and financial institutions, supporting them in delivering seamless, high-performance payment experiences through open banking, A2A and data solutions.

About the role
We are seeking a Senior Account Manager to join our Gaming & Financial Services Account Management team, focused on the UK market. This is a high-impact role responsible for managing and growing a portfolio of key strategic accounts.

You will act as a trusted partner to our clients, delivering best-in-class relationship management while identifying opportunities to expand revenue, increase product adoption, and deepen long-term partnerships.

This role requires a strong commercial mindset, excellent stakeholder management skills, and a deep understanding of payments, fintech, or regulated industries such as gaming and financial services.

What you’ll do

Account Management & Relationship Leadership

• Own and develop senior-level relationships across a portfolio of key UK-based Gaming and FS clients

• Act as the primary point of contact, ensuring a consistently high standard of service and client satisfaction

• Build trusted advisor relationships with key stakeholders, including C-level executives

Revenue Growth & Commercial Ownership

• Identify and execute opportunities to grow revenue within existing accounts (upselling, cross-selling, new use cases)

• Develop and deliver account plans aligned with client objectives and Trustly’s growth strategy

• Negotiate commercial agreements and renewals to maximize long-term value

Client Success & Strategic Support

• Drive adoption of Trustly products and features to increase client performance and ROI

• Monitor account performance, providing insights and recommendations based on data and market trends

• Collaborate with internal teams (Product, Sales, Operations, Compliance) to deliver solutions that meet client needs

Market Expertise & Thought Leadership

• Maintain a strong understanding of the UK and EU gaming and financial services landscape, including payments and regulatory developments

• Provide strategic input to clients on industry trends and innovation opportunities

• Represent Trustly at industry events

Who you are

• Strong experience (typically 3+ years) in account management, client success, or commercial roles within payments, gaming, and/or financial services

• Proven track record of managing and growing enterprise or strategic accounts

• Strong commercial acumen with experience in revenue growth and contract negotiations

• Excellent stakeholder management skills, with the ability to influence at senior levels

Domain Knowledge

• Good understanding of payments, open banking, or A2A ecosystems

• Experience working with Gaming and/or Financial Services clients is highly desirable

• Familiarity with UK market dynamics and regulatory environment is a plus

Personal Attributes

• Hard-working, ambitious, dedicated and willing to go the extra mile to successfully close a negotiation and maximise the value of the deal

• Very good communicator and have the ability to explain complex topics in a clear and understandable way

• Humble with a strong business acumen

• Take great pride in your work and strive for excellence with drive

• Ownership mentality and accountability

• Consider yourself great with numbers, analytical and able to use logic and problem-solving skills to find the relevant solutions

WHAT WE OFFER

At Trustly, you will have the chance to solve meaningful challenges alongside some of the brightest minds in FinTech. Together, we are shaping the future of payments in an environment that celebrates curiosity, collaboration, and innovation. You will be challenged and empowered to grow, making a real impact every step of the way.

Our team is as diverse as the global footprint we serve. At Trustly, we foster a workplace where everyone feels they belong—a place where teamwork thrives, ideas flourish, and we never forget to have fun along the way. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work.

Our Fantastic Benefits (varies by location)

🌴 20 to 30 days of holiday to support a healthy work-life balance

🥳 Monthly team outing allowance to enjoy social events with your colleagues

👶 Parental leave top-up additional support for new parents

☕ On-site perks to make your workday smoother

💚 Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best

PLUS additional benefits designed to enhance your work-life experience!

Shape Your Role and Make an Impact

Join a dynamic environment where you can take ownership, drive change, and continuously embrace new challenges. We’re looking for dedicated and highly motivated individuals who thrive in a fast-paced environment and enjoy collaborating across different areas of the organisation.

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