Customer Success Manager

About the Role

We're a Munich-based, Seed/Series A AI-powered SaaS company operating in the Construction Technology (ConTech) and sales enablement space. Our platform helps construction industry sales teams identify, qualify, and win new business more efficiently — using AI to automate project research, CRM maintenance, lead tracking, and more.

We're looking for a Customer Success Manager to join our growing team on-site in Munich. In this role, you'll act as a strategic Value Engineer for our clients, driving measurable commercial outcomes from onboarding through long-term retention and expansion. You'll be the trusted partner our customers rely on to get real business value from our product — fast.

Visa sponsorship is not available for this role. Fluency in both German and English is required.

What You'll Do

• Own customer onboarding and kick-offs to deliver fast, measurable time-to-value for new clients.

• Drive product adoption and translate customer needs into scalable best practices.

• Manage commercial outcomes across your portfolio — including renewals, upsells, and churn mitigation.

• Build and maintain trusted relationships with key decision-makers, keeping the focus on business outcomes.

• Plan and run enablement sessions, trainings, and workshops to elevate customer operational excellence.

• Lead regular business reviews using usage, pipeline, and performance data to surface risks and growth opportunities.

• Advocate for customer needs internally and collaborate closely with the Product team to improve adoption and retention.

• Identify and develop AI-driven opportunities to accelerate processes and deliver additional customer value.

• Contribute to CS playbooks and scalable processes that strengthen retention and Net Revenue Retention (NRR).

What We're Looking For

Required

• 1–3 years of Customer Success experience in a B2B SaaS company, or equivalent consultative client-facing experience.

• Proven track record of driving retention, renewals, and commercial expansion within a customer portfolio.

• Strong consultative mindset — able to translate strategy into concrete operational use cases for customers.

• Sales and process affinity; comfortable working with modern sales organisations and revenue-focused metrics.

• Data-driven approach: you use insights and performance data to demonstrate and quantify customer value.

• Excellent communication and presentation skills in both German and English (fluent, written and spoken).

• Willingness to travel for customer workshops and on-site onboarding sessions.

• Strong relationship-building skills, diplomatic presence, and persistence in customer advocacy.

Nice to Have

• Background in B2B advisory, strategic account management, or revenue engineering.

• Experience working with or alongside AI/ML-driven products.

• Familiarity with the construction industry or related verticals.

• Prior experience at companies such as Clay, Apollo.io, Outreach, Qualified, or similar sales tech / GTM platforms.

Location

• On-site in Munich, Bavaria, Germany.

• Regular travel required for customer workshops and on-site onboarding.

• Visa sponsorship is not available.

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