Customer Success Manager

About the Role

This is a founding Customer Success hire at a fast-growing, Y Combinator-backed AI startup in Munich operating in the B2B enterprise software space. The company automates quoting and order processing workflows for distributors and manufacturers — helping sales teams eliminate manual work, reduce lost deals, and close more business.

As the first Customer Success Manager, you will own the entire customer lifecycle from onboarding through expansion, working directly alongside product, sales, and engineering leadership to shape how customers adopt the product and how the product evolves. This is a high-impact, strategic role for someone who wants to help build a company from the ground up.

What You'll Do

• Own the end-to-end customer journey — from sales support through onboarding, adoption, and expansion.

• Serve as the primary point of contact and trusted partner for customers, driving satisfaction and long-term relationships.

• Lead onboarding and implementation programs to ensure fast time-to-value and sustained engagement.

• Run workshops and training sessions to accelerate product adoption and share best practices across customer teams.

• Collect and translate customer feedback into actionable insights, and directly influence the product roadmap.

• Help customers identify and unlock measurable efficiency gains and cost savings; support them during key business negotiations.

• Manage accounts proactively to drive retention, upsell opportunities, and long-term strategic partnerships.

• Collaborate closely with the CPO, sales, and engineering teams to ensure customer needs shape development priorities.

• Travel to customer sites occasionally to deepen relationships and deliver in-person value.

What We're Looking For

Required:

• 1+ years of experience in customer success, account management, or client relationship management in a SaaS or B2B environment.

• Willingness and ability to work fully on-site in Munich, Germany (five days per week), with occasional customer travel.

• Proven experience delivering customer onboarding, training sessions, and workshops to drive product adoption.

• Track record of collaborating cross-functionally with product, sales, and engineering teams to translate customer feedback into roadmap priorities.

• Strong communication skills with the ability to engage confidently with C-level and executive stakeholders.

• Proactive, empathetic, and solution-oriented — motivated to build something meaningful and grow with a company.

• Analytical mindset with strong problem-solving skills and the ability to present complex issues clearly.

• Native or near-native German and fluent English (both are required for this role).

Nice to Have:

• Familiarity with construction, supply chain, HVAC, electrical, or building materials industries.

• Experience working in an early-stage or high-growth startup environment.

• Exposure to ERP or CRM platforms (e.g. SAP, Oracle, Salesforce).

Location

This is a fully on-site role based in Munich, Germany. Candidates must be available to work from the Munich office five days per week. Visa sponsorship is not available — candidates must already have the right to work in Germany.

Compensation & Benefits

Compensation will be discussed during the interview process and is competitive for an early-stage, venture-backed startup at this seniority level. As a founding team member in a key customer-facing role, you will have the opportunity to grow significantly with the company.

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