Value Assurance Lead

Salary: £60,000 - 60,000 per year

Requirements:

• Experience in operational assurance, PMO, business improvement, deployment readiness or process validation roles.
• Strong experience working in data-led transformation or operational environments.
• Expertise in developing dashboards, reporting packs and performance metrics.
• Ability to analyse complex data and turn findings into practical business recommendations.
• Strong stakeholder management skills with experience engaging senior leaders.
• Experience supporting large-scale change, transformation or deployment programmes.
• Knowledge of governance, assurance and risk management frameworks.
• Desirable: experience managing pilot sites or controlled testing environments.
• Desirable: knowledge of Agile delivery, Lean or continuous improvement methodologies.
• Desirable: experience supporting technology deployments or systems implementations.
• Desirable: Lean, Six Sigma, Agile or Project Management qualifications.
• Desirable: MTM certification or experience in service-based operational environments.

Responsibilities:

• Oversee testing, validation, deployment assurance and post-implementation monitoring across a portfolio of transformation initiatives.
• Work closely with Change Leads, Process Improvement Leads and Deployment Managers to assess changes before rollout.
• Ensure operational performance, adoption, risk and business outcomes are measured and evaluated continuously.
• Provide evidence-based recommendations to support deployment decisions.
• Lead controlled pilot and testing environments to validate process and technology improvements.
• Develop assurance frameworks and readiness assessments for deployment activities.
• Measure proposed changes against agreed success criteria, operational KPIs and business benefits.
• Produce evidence-based go/no-go recommendations for deployment decisions.
• Identify, assess and mitigate operational risks prior to rollout.
• Conduct post-implementation reviews and embed lessons learned into future improvements.
• Collect, validate and interpret operational and performance data.
• Develop dashboards, reporting packs and performance metrics that measure programme outcomes.
• Translate complex operational information into clear, actionable recommendations.
• Establish success measures and assurance indicators across improvement initiatives.
• Use trend analysis and operational insight to identify opportunities and risks to value realisation.
• Build trusted relationships with operational leaders, programme teams and senior stakeholders.
• Provide assurance guidance on deployment readiness and operational impact.
• Facilitate workshops, review sessions and feedback forums to validate outcomes.
• Influence decision-making through credible data, evidence and structured analysis.
• Escalate risks and assurance concerns in a clear and constructive manner.
• Ensure governance standards, testing controls and assurance processes are consistently applied.
• Support programmes in delivering the outcomes outlined in business cases and investment plans.
• Maintain clear documentation of testing outcomes, risks, recommendations and lessons learned.
• Champion a culture of continuous improvement and evidence-led decision making.

Technologies:

• Support
• Mobile

More:

We are Compass Group UK & Ireland, and we are embarking on a significant transformation journey within our Enterprise Change & Transformation team. This Value Assurance Lead role is based in Birmingham with hybrid working and mobile working arrangements. You will report to the Head of Value & Programme Governance and join a high-profile transformation team at the heart of our future growth, working across multiple sectors to influence investment and deployment decisions and help ensure our programmes deliver measurable operational and commercial value.

last updated 30 week of 2026