User Researcher

Salary: £28,000 - 51,000 per year

Requirements:

• Lead, plan, develop, and conduct research activities, ensuring the right methods are applied
• Expert knowledge and application of qualitative and quantitative research methods
• Sound understanding of information architecture, interaction design, and visual design principles
• Work closely with client teams to deliver relevant and appropriate research plans and strategies
• Design and lead workshops across a project lifecycle
• Represent user research across the organisation
• Demonstrated ability in managing, coaching, and developing senior members of our team and wider community
• Able to communicate effectively at all levels
• Excellent commercial awareness
• Strong stakeholder management skills
• Experience working in a full-service digital agency environment
• Demonstrable knowledge of user-centred design practices
• Experience working with Agile delivery methodologies

Responsibilities:

• Deliver actionable insights that help define the right service experiences and focus them on user needs
• Advocate for needs-based design, design thinking, and service design
• Coach others in design research
• Manage, coach, and develop a small number of staff, with a focus on employee performance and career development
• Create exemplary digital services as part of our Experience Design capability

Technologies:

• Support
• Marketing
• UX UI Design

More:

At Kainos, we are problem solvers, innovators, and collaborators driven by a shared mission to create real impact. We transform digital services for millions, deliver cutting-edge Workday solutions, and push the boundaries of technology together. We believe in a people-first culture where ideas are valued, growth is supported, and contributions make a real difference. You will join a diverse, ambitious team that celebrates creativity and collaboration, within our growing Experience Design capability focused on user-centred design and making a positive, measurable impact through quality products and services.

last updated 36 week of 2026