Technical Support Analyst

Salary: £40,000 - 55,000 per year

Requirements:

• Strong experience in a technical support role within software applications or business systems.
• Hands-on experience with Microsoft Azure, including IaaS and PaaS services.
• Experience supporting hosted or cloud-based environments.
• Knowledge of Azure Active Directory, policies, governance, and infrastructure management.
• Strong networking fundamentals.
• Experience troubleshooting system, application, and network issues.
• Experience working directly with customers and third-party suppliers.
• Excellent communication and stakeholder management skills.
• Experience with Windows Server environments.
• Knowledge of IIS, load balancing, clustering, and firewall configuration.
• Experience with Microsoft SQL Server.
• Understanding of multi-tier web application deployments.
• Proactive and self-motivated problem solver.
• Methodical, organised, and detail-oriented.
• Comfortable managing multiple priorities simultaneously.
• Customer-focused with a passion for delivering exceptional service.
• Confident working independently and as part of a collaborative team.
• Positive, adaptable, and eager to take ownership of work.

Responsibilities:

• Investigate and resolve complex technical issues raised by clients and internal teams.
• Deploy and configure software solutions within customer Azure environments.
• Monitor and support cloud-hosted systems and infrastructure.
• Collaborate with Development, Product, Architecture, and DevOps teams to resolve incidents and improve services.
• Support infrastructure design and implementation for customer projects.
• Help establish and maintain governance, controls, and security standards across Azure environments.
• Proactively identify and address potential support and infrastructure risks.
• Produce and maintain technical and procedural documentation.

Technologies:

• Active Directory
• Azure
• Cloud
• DevOps
• Firewall
• IaaS
• Support
• Load Balancing
• Network
• PaaS
• SQL
• Security
• Web
• Windows

More:

We are based in Leamington Spa and offer a hybrid working model with 1-2 days per week in the office. This is an excellent opportunity to join our growing Digital Innovation team and support, deploy, and optimise business-critical software solutions across customer environments. You will gain exposure to cloud infrastructure, deployment, security, and modern application support while working closely with Development, DevOps, Architecture, and Customer Support teams in a collaborative environment focused on customer success.

last updated 34 week of 2026