SRD System Expert

Salary: £60,000 - 90,000 per year

Requirements:

• Strong hands-on experience with Blue Yonder
• Proven expertise supporting Planogram Generator (PG) environments
• Advanced troubleshooting and technical problem-solving skills
• Strong analytical and data investigation capabilities
• Experience supporting merchandising, retail planning, space planning, or category management systems
• Ability to independently diagnose and resolve complex platform issues
• Strong communication and stakeholder management skills
• Experience working within fast-paced operational environments
• Desirable: Retail Space Planning or Space, Range & Display (SRD) experience
• Desirable: Technical support or application support background
• Desirable: Experience supporting large-scale transformation programmes
• Desirable: Exposure to planogram and merchandising technologies
• Desirable: Experience working within large enterprise retail environments

Responsibilities:

• Act as the subject matter expert for Blue Yonder, Planogram Generator, and associated SRD systems
• Provide technical leadership and guidance across merchandising and space planning platforms
• Ensure system stability, performance, and operational effectiveness
• Investigate and resolve complex platform, build, capacity, and system performance issues
• Diagnose technical defects and identify root causes within the Blue Yonder environment
• Manage and prioritise system action logs and support queues
• Deliver timely solutions to minimise operational disruption
• Provide specialist expertise to support a major transformation programme
• Work closely with project and operational teams to ensure continuity of service
• Support testing, system enhancements, process improvements, and deployment activities
• Contribute to continuous improvement initiatives across the SRD technology landscape
• Partner with operational and transformation teams to ensure business requirements are supported
• Communicate technical issues and resolutions clearly to both technical and non-technical stakeholders
• Support prioritisation activities and workload management across multiple workstreams

Technologies:

• Support

More:

We are a leading UK retail organisation undergoing a significant business transformation programme. This is a 9-month initial contract based in London with a hybrid working model of 3 days onsite per week, starting ASAP. You will join a collaborative and established SRD function, take ownership of critical merchandising and planning systems, and make an immediate impact in a high-profile contract role while our internal SMEs focus on transformation work.

last updated 31 week of 2026