ServiceNow HR Architect

Salary: £80,000 - 105,000 per year

Requirements:

• We are looking for someone operating as a ServiceNow Architect, Solution Architect, Lead Consultant or Senior HRSD Specialist, with experience delivering ServiceNow HRSD solutions within large or complex organisations.
• Strong ServiceNow HRSD architecture experience.
• Experience across multiple ServiceNow implementations or enhancement programmes.
• Knowledge of HR Case Management, Employee Centre, Lifecycle Events and Knowledge Management.
• Experience integrating ServiceNow with enterprise HR platforms such as Workday, SuccessFactors or equivalent systems.
• Strong understanding of ServiceNow platform capabilities and best practice.
• Experience producing architecture documentation and solution designs.
• Excellent stakeholder engagement and communication skills.
• The ability to bridge the gap between business requirements and technical delivery.
• A collaborative approach to working with delivery, product and platform teams.
• Experience working across complex, multi-stakeholder programmes.
• ServiceNow certifications such as CSA, CIS-HRSD, CAD or CTA would be beneficial.

Responsibilities:

• Leading architecture and solution design for ServiceNow HRSD implementations.
• Designing solutions across HR Case Management, Employee Centre, Knowledge Management and Lifecycle Events.
• Working with business and technical stakeholders to understand requirements and translate them into practical platform solutions.
• Defining architecture standards, design principles and platform governance.
• Producing and reviewing high-level and detailed solution designs.
• Providing guidance on integrations, security, data structures and overall platform design.
• Supporting delivery teams throughout implementation and deployment activities.
• Reviewing configuration approaches and ensuring alignment with ServiceNow best practice.
• Working with HR technology teams and third-party systems to design integration solutions.
• Identifying opportunities to improve processes through automation and workflow design.
• Providing architectural oversight across multiple workstreams and initiatives.
• Contributing to the ongoing development of ServiceNow capabilities, architecture standards and platform roadmaps.

Technologies:

• Architect
• Security
• ServiceNow

More:

We are a growing ServiceNow consultancy working on large-scale enterprise HR transformation and platform initiatives. This is a UK hybrid role with flexibility around home working and occasional travel where required, offering up to £105,000 plus bonus and extensive benefits depending on experience. You will have the opportunity to influence architecture standards, work with experienced ServiceNow professionals and play a key role in the continued development of HRSD capabilities, combining strategic architecture with hands-on involvement in solution design and delivery from discovery through implementation and continual improvement.

last updated 36 week of 2026