ServiceNow Business Analyst

Salary: £56,000 - 85,000 per year

Requirements:

• Proven experience as a Business Analyst within ServiceNow environments.
• Strong experience in requirements gathering, analysis, and documentation.
• Experience translating business requirements into ServiceNow functional requirements.
• Knowledge and experience of IT Service Management (ITSM) processes.
• Experience working with Service Catalogue Management and service request processes.
• Strong stakeholder management and communication skills.
• Experience facilitating workshops and engaging with both technical and non-technical audiences.
• Ability to produce high-quality BA artefacts and documentation.
• Experience supporting ServiceNow implementation, enhancement, or transformation projects.
• Knowledge of Agile delivery methodologies.
• Familiarity with ServiceNow modules beyond ITSM.
• Experience creating user stories, process maps, and acceptance criteria.

Responsibilities:

• Lead business analysis activities across ServiceNow-related initiatives.
• Facilitate workshops and stakeholder meetings to gather, challenge, and refine requirements.
• Document business requirements, user stories, process maps, and functional specifications.
• Translate business requirements into clear ServiceNow requirements for development and delivery teams.
• Work closely with ServiceNow developers, platform owners, and business stakeholders to ensure requirements are understood and implemented effectively.
• Analyse existing processes and identify opportunities for improvement and optimisation.
• Support solution design discussions from a business and functional perspective.
• Assist with testing, validation, and business acceptance activities.
• Ensure requirements maintain alignment with business objectives and operational needs.

Technologies:

• Support
• ITSM
• ServiceNow

More:

AgileSource are seeking an experienced ServiceNow Business Analyst to support the delivery and enhancement of ServiceNow-based service management capabilities. This is an ongoing contract role with an immediate start, offered inside IR35. We are looking for a strong Business Analyst with practical ServiceNow experience who can engage stakeholders, elicit and document requirements, and translate business needs into clear ServiceNow solutions. This is not a highly technical ServiceNow specialist position, and it is not dependent on ServiceNow certifications.

last updated 34 week of 2026